CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. Integrating localized solutions to ensure players from diverse regions receive culturally relevant support. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

DCX

DECEMBER 3, 2024

Impossible Ideas Made Real To get you in the impossible idea mood, let’s look at a few examples of innovations that broke the rules and set new standards just in our lifetime. It’s about building a culture where challenging the status quo is not just accepted but expected. Mobile phones were bulky, expensive, and limited.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 195

Hospitality Call Center Retail NPS 195

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). How can you create a culture of customer intimacy? Scale a culture of human-centered design.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. The Ritz Carlton, a brand renowned for its service culture, has successfully done this. Nordstrom has been on the forefront of retail innovation. There is a lot of focus on employee engagement and experience these days.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

Russel Lolacher

APRIL 20, 2021

It’s like having your very own company culture radio station. So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. As new staff join your organization, podcasts are an informal and accessible entry way into the culture of your organization.

Engagement 122

Engagement Culture Entertainment Communication 122

ijgolding

NOVEMBER 18, 2014

I often do not get much chance to see the sights and experience the culture, but I do get the opportunity to eat nice food, stay in good hotels and travel with well known operators. Despite all the travelling I do these days, I am still someone who gets excited about travelling to places I have never been before.

Customer Expectations 215

Customer Expectations Hotels Airlines Travel 215

DCX

DECEMBER 1, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Differentiation comes from innovation led by what your customers actually value. Add a personal touch: Bring in some local culture or unique elements that make it feel real. What to do now: Start small.

Fashion 52

Fashion Culture Trends Connections 52

C3Centricity

JUNE 28, 2018

And to do that, effective CMOs play a larger role, taking on additional responsibilities in areas as diverse as internal culture, talent, IT purchasing, and customer engagement. 11 entertainer. Of course, the CMO also has a lot of other processes that they lead, such as for communications development, innovation and scenario planning.

Marketing 249

Marketing Brands Analysis ROI 249

Up Your Service

MARCH 11, 2019

SM Store asked UP Your Service to help build a culture of service excellence in 57 stores across the Philippines. Xian’s entertaining and innovative antics were captured on video and went viral on social media. A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers.

Entertainment 85

Entertainment Social Media Employee Engagement Innovation 85

C3Centricity

JUNE 28, 2018

And to do that, effective CMOs play a larger role, taking on additional responsibilities in areas as diverse as internal culture, talent, IT purchasing, and customer engagement. 11 entertainer. Of course, the CMO also has a lot of other processes that they lead, such as for communications development, innovation and scenario planning.

Marketing 229

Marketing Brands Analysis ROI 229

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Westergaard interviews a range of industry leaders from some of the most innovative and successful brands today.

Customer Service 90

Customer Service Entertainment Trends Social Media 90

AWS Machine Learning

JULY 15, 2024

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. Marco excels at leveraging cloud technologies to drive innovation and efficiency in various projects.

Video 122

Video Entertainment e-support Innovation 122

SurveySensum

OCTOBER 28, 2024

Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. This alignment fosters a culture where everyone is responsible for enhancing customer satisfaction, making customer loyalty a central focus of your organization. Let’s unravel them together!

NPS 52

NPS Loyalty Effort Score Analysis 52

ShepHyken

JUNE 6, 2017

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. You must have a culture of innovation. Present a Big Idea. Give the “How to’s.”. You must be agile. Top Takeaways: Don’t “water the soup.”

Customer Centricity 95

Customer Centricity Entertainment Culture Innovation 95

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. But its popularity is enduring.

Sports 52

Sports Innovation Social Media Culture 52

Michel Falcon Experience

MARCH 12, 2019

I’m going to give you a lot of entertainment and engagement, but a lot of education as well too. The expectations of our employees and our customers must be managed to build a people first culture. And I looked at PR and biz dev, and I was like “That sounds cool and all, but what could be my thing? .”

Culture 12

Culture Employee Engagement Company Engagement 12

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ReviewTrackers

MARCH 1, 2017

Car sharing, self-driving cars, and urbanization are just some of the trends paving the way for a new kind of thinking about the car in American culture. After a century of the car being the center of the American dream, a symbol of individual freedom , automotive manufacturers are facing a new challenge.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

DCX

FEBRUARY 16, 2025

📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? Airport data usage surged—people rely on tech to stay organized and entertained. Give them real-time ways to connect. CX Takeaway: Be ready for demand spikes or risk frustrating customers.

Video 52

Video Airlines Travel Connections 52

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JUNE 9, 2021

Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. The transformation of Netflix went from a DVD delivery service into a streaming subscription service that not only hosts movies, but also a movie and entertainment production company. What was the impetus?”

Entertainment 98

Entertainment Customer Success ROI Telecommunications 98

Experience Matters

APRIL 7, 2015

Confirmit’s commitment to fostering innovation is nothing new. For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

AWS Machine Learning

NOVEMBER 23, 2022

Operating in the cloud requires a change in culture and a fundamental reeducation towards a new normal. It started small, but immediately provided value and, more importantly, entertainment to the participants of the program. An on-premises server is like your car: you own it, power it, maintain it, and upgrade it.

Entertainment 87

Entertainment Analysis Tools Training 87

AWS Machine Learning

AUGUST 16, 2023

Thomson Reuters Labs, the company’s dedicated innovation team, has been integral to its pioneering work in AI and natural language processing (NLP). Fast forward to 2023, and Thomson Reuters continues to define the future of professionals through rapid innovation, creative solutions, and powerful technology.

Innovation 91

Innovation Travel Multi-Channel Technology 91

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. VP, Program Executive, Innovation and Transformation Center (ITC), Salesforce.

Culture 40

Culture Company Competitive Advantage Conference 40

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Conifer Research

JULY 24, 2018

In design, innovation, and insights – teams are always chasing the elusive pain point. Pain point” is now so fundamental to innovation. Or do we just have a weird cultural fixation on productivity and measuring validation? By Sasha McCune, Director of Design. What gives? Are we all just cynical and cranky?

Innovation 73

Innovation Entertainment Consumers Loyalty 73

CSM Magazine

JANUARY 8, 2024

It has also made a significant impact on popular culture, particularly in film and television. For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements.

Entertainment 52

Entertainment Financial Culture Technology 52

Magellan Solutions

OCTOBER 25, 2021

Call center providers aim to maximize their efficiency by identifying their clients’ needs, and making constant innovations to further fulfill the clients’ requirements in order to help them meet their goals. While suited to entertain every business, there are industries that benefit so much from this service. Tourism Industry.

Call Center 52

Call Center Industry Tourism Ecommerce 52

ShepHyken

SEPTEMBER 22, 2017

There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. Perhaps you enjoy a delicious smoothie, cold-pressed juice, or one of the dozens of exotic coffee flavors they offer. Vibrant color tones, inviting greetings, cushy seating, the examples are endless.

Wireless 81

Wireless Government Entertainment Airlines 81

Helen Dewdney

JULY 3, 2020

The Department for Digital, Culture, Media and Sport (DCMS) is launching a call for evidence into the impact of so-called “loot boxes”. These innovations can present challenges though as well as opportunities, which is why we are taking the necessary steps to protect users and promote the safe enjoyment of this dynamic industry.”.

Banking 62

Banking Entertainment Sports Video 62

PK

MAY 11, 2020

Intellectual humility makes room for innovation. When you’re open to evolving your ability to delight customers through experiment and learning, you not only develop a habit of innovation but by being open to failure, you’re also able to make a bigger impact. Why you need humility for agility. Humility in tech. About the Author.

Entertainment 52

Entertainment Innovation Culture Consumers 52

AWS Machine Learning

NOVEMBER 22, 2022

ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies. At ByteDance, we continue to deploy innovative deep learning models to deliver delightful user experiences to almost 2 billion monthly active users.

System 98

System Entertainment Innovation Advertising 98

Up Your Service

MARCH 11, 2019

SM Store asked UP Your Service to help build a culture of service excellence in 57 stores across the Philippines. Xian’s entertaining and innovative antics were captured on video and went viral on social media. A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers.

Entertainment 45

Entertainment Social Media Employee Engagement Culture 45

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. In this new landscape, businesses must be agile, innovative, and customer-centric. This means inflation is rising faster than spending, indicating pressures on consumers. The cost of essential items is going up.

Consumers 71

Consumers How To Social Media Omni-Channel 71