Customer Bliss

JULY 19, 2018

In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.

Customer Focused 129

Customer Focused Multi-Channel How To e-support 129

DCX

FEBRUARY 9, 2025

📌🚀 A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? Why it matters to CX pros: Non-stop growth When digital channels become easier, people use them more. Helium Mobile is flipping the wireless industry upside down. Source What If Your Phone Plan Worked For You?

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

CSM Magazine

JANUARY 31, 2018

As a result, they are planning a more efficient consumer experience by consolidating their channels and service centers to a single multi-lingual operation that provides a ‘follow the sun’ service. Open all hours (and all channels!). We foresee that Brexit will only continue to fuel this gap. Show me you know me.

Contact Center 60

Contact Center Trends Multi-Channel Wireless 60

Beyond Philosophy

SEPTEMBER 13, 2016

Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes. Seek to leverage and influence, not control.

Social Media 60

Social Media Multi-Channel B2C Wireless 60

SurveySensum

SEPTEMBER 25, 2024

T-Mobile Why They’re Great: T-Mobile’s out-of-the-box concept of “Un-carrier” changed the norms of the wireless carrier industry. Wireless Customer Care Study for the 13th consecutive time in six years. Their service culture is personalization-centric, with staff trained to anticipate and cater to guest needs. Power’s 2024 U.S.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

Avaya

JULY 26, 2016

While the world struggles with so many negative events (including some that are plaguing the Olympic host city of Rio), every two years the Olympics remind us to be proud of our roots and our fellow countrymen, to support teammates and to strengthen bonds across cultures. First deployment of IPTV in Olympic history with 36 HD IPTV Channels.

Multi-Channel 40

Multi-Channel Wireless Transportation Hospitality 40

West Monroe

JANUARY 23, 2022

The following actions can help: Planning: Utilities are undertaking comprehensive multi-perspective business case models to inform the design of customer DER programs. Many utilities are preparing comprehensive multi-perspective business case justifications and programs that support electrification and looking to assess fuel cell EVs.

Transportation 40

Transportation Telecommunications Analytics Wireless 40