Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. Don’t forget customer satisfaction & feedback. Download the report now. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Marketers must continuously analyze performance and use insights to improve future campaigns.

Marketing 52

Marketing Strategy Tips ROI 52

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

JANUARY 2, 2018

To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Simple process for wide range of use cases.

Insurance 116

Insurance Telecommunications Contact Center Video 116

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Customer experience programs are far more than surveys. Surveys will always play a part in customer experience. Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base.

Survey 98

Survey Return on Investment eBook System 98

Comm100

DECEMBER 11, 2017

You should find that simply by humanizing your customers through overt profiles and challenging your staff to think more deeply about their needs, your staff start to think less about your products and services in isolation, and start to think more about how they fit your customer base. Mobile Customer Support.

Customer Experience 130

Customer Experience Social Media Self Service Multi-Channel 130

Gravy Analytics

JULY 15, 2019

Location-based competitive intelligence tools might include advertising audiences as well as data on foot traffic to competitor locations, behavioral analytics for competitors’ custom bases, and competitive analytics. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details.

Advertising 68

Advertising Data ROI Automotive 68

Experience Investigators by 360Connext

AUGUST 26, 2020

Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders and your industry. There’s been a lot of buzz about the need for more ROI in Customer Experience. Is your customer base active on social media?

Net Promoter Score 143

Net Promoter Score Leadership Customer Journeys Metrics 143

Gainsight

FEBRUARY 10, 2022

In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Customer Training.

Customer Success 97

Customer Success Training Customers ROI 97

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Return on Investment ROI Connections 52

Qualtrics

MARCH 1, 2021

A customer satisfaction survey tells you how satisfied a customer is with some aspect of your business. You can run a CSAT survey on something specific, like a purchase or store visit, or use it as a general barometer of how your customers feel about you. Download your free CSAT survey template. Customer service survey.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

Optimove

DECEMBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI.

Marketing 59

Marketing Return on Investment ROI Analytics 59

Comm100

JULY 28, 2016

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. The Sound Advice of a Customer Service Veteran. Download Now.

Customer Service Training 100

Customer Service Training Training Customer Service Customers 100

BirdEye

NOVEMBER 3, 2020

Every customer experience framework starts with mapping the customer’s journey; the customer journey represents your customer’s lifecycle from awareness to advocacy. Mapping the customer journey from end-to-end so your organization allows you to segment your customers based on their unique desires.

Customer Centricity 98

Customer Centricity Data How To Net Promoter Score 98

Comm100

JUNE 13, 2018

This helps increase buyer confidence, and push customers through checkout faster. Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Free Download] Ultimate Guide to Building a Live Chat Dream Team. Download Now. It’s All About Shipping.

Tips 168

Tips Self Service e-support Social Media 168

Comm100

APRIL 26, 2020

The reality ends up being that you have to choose to help one group of customers, but perhaps even to the detriment of another customer set. It can be tricky to isolate the actions that will result in maximum ROI. You might have 80 percent of your customer base complaining about something a regular basis, but it will not matter.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

Confirmit

JANUARY 21, 2020

The annual Customer Experience Predictions report helps CX practitioners plan ahead as they position their businesses to exceed the ever-changing expectations of their customers. In 2020, what do CX practitioners need to change to stop their customers jumping ship? Voice of the Customer Guides. So, what to do?

Report 52

Report Customer Experience ROI Employee Engagement 52

C3Centricity

OCTOBER 8, 2017

And then analysing the data they get from their customers to effectively deepen their relationships with them. They use spend data to analyze their customer-base and uncover their “VIPs.” These are just five areas of smart marketing that will support your business and provide a clear and positive ROI.

Marketing 120

Marketing Social Media Loyalty Brands 120

ChurnZero

SEPTEMBER 10, 2021

When it comes to Customer Success (CS), variables in your incentive compensation plan should focus on retention and growth. These should be measured based on revenue. Using KPIs such as retention and growth help underscore the purpose and objective of your CSMs: to maintain a customer base and find opportunities for expansion.

Customer Success 97

Customer Success Metrics Measurement Guidelines 97

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. The Guide to Re-Engaging Lapsed Customers Identify at-risk and lapsed customers and bring them back with this guide.

Self Service 52

Self Service Sports Return on Investment Loyalty 52

Influitive

AUGUST 3, 2015

The majority of survey respondents (71%) said detailed ROI analyses are becoming an incredibly important part of the buying process. The best way to show ROI is to create case studies showcasing how your advocates are using your products to succeed. Grow Your Customer Base. Download the free eBook now.

B2B 66

B2B Report Social Media Marketing 66

West Monroe

DECEMBER 6, 2022

With a massive rise of non-traditional challengers to banks, those which are not considering distributed banking strategies—comprised of open banking, BaaS, and embedded finance—will quickly fall behind in creating opportunities to connect with a younger customer base that’s quickly becoming the majority consumer.

Banking 52

Banking Industry Financial ROI 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Each platform has its own unique user base and set of features, so it’s important to select the one that best suits your needs. To do this, you can use real customer data or buyer personas if you have them.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

DECEMBER 15, 2021

Many companies use in-product onboarding in combination with in-person training to ensure that their product is sticky for new customers. . The specific playbooks you design will be determined by your customer base and their unique goals. Shifting Sales efforts to existing customers is a matter of ROI.

Customer Success 59

Customer Success ROI Effort Score Metrics 59

ijgolding

APRIL 21, 2015

They were the ones who decided what processes their customers had to follow. As such, power in the distribution channel was often held by the supplier, rather than the customer base. In many markets, where the client base was fragmented, the purchasing power of any one single customer was generally very low.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

Optimove

JULY 12, 2023

Moreover, by showing customers relevant products and highlighting specific offers, users are more inclined to continue browsing and eventually complete the purchase they were deciding on before. Guide to Advanced Customer Segmentation Download Now>> How does Personalized Retargeting work?

Advertising 52

Advertising Video ROI Interaction 52

ChurnZero

MARCH 11, 2020

There are only a small handful of reasons that customers churn. Didn’t realize ROI. A note on “Didn’t realize ROI”. And today I see many of my customers doing the same thing. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. Customer Success Around the Web.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

SurveySparrow

APRIL 11, 2021

Lead Scoring: In this, you assign points to leads based on specific parameters. The points are to indicate the leads that are closest to becoming your customers. Based on the points assigned, you will have a clear understanding of what to do with the lead at this point. The number of current downloads, 2.

Strategy 98

Strategy How To Effort Score Social Media 98

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. Major Takeaways: Sales and Customer Success relationships can be filled with friction.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Playvox

SEPTEMBER 7, 2021

Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance. To help your contact center agents and leaders juggle endless tasks — and boost ROI simultaneously! — Best Estimated ROI. you need a tool designed to deliver. Best Relationship. Best Meets Requirements.

Contact Center 52

Contact Center Report e-support Effort Score 52

ProProfs Chat

OCTOBER 30, 2021

The simplest type of segmentation, that categorizes your customers based on their physical location. The customer’s location is helpful in determining their needs and offers you an opportunity to run location-specific ads. A B2B example for this can be a customer who downloaded your free marketing guide.

Marketing 95

Marketing Social Media B2B Groups 95

Gainsight

JUNE 9, 2022

In the broadest sense, product adoption happens when a customer’s users have achieved the value they were expecting when they first learned about the product and decided to purchase. It’s that moment of satisfaction that happens when a customer decides that the product was actually worth the money. . Is it downloads?

Measurement 52

Measurement How To Metrics ROI 52

CSM Practice

FEBRUARY 24, 2020

As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59