How to Prove the ROI of Customer Satisfaction (CSAT)
GetFeedback
DECEMBER 2, 2019
And understanding, leveraging and acting on CSAT scores can absolutely help you get there. It costs five times more to sell to a new customer than to sell to a happy one. This is an accepted rule of thumb, but in some industries, it can be much higher!) Start with measuring your CSAT score as outlined by GetFeedback.
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