BirdEye

APRIL 11, 2023

From strategic planning framework template examples to developing a strategic plan template, these are the blueprints that’ll help you build your business the right way. A strategic plan example for small business success often includes the five P’s: product, price, promotion, place, and people. What is a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. Think of it like a project plan.

B2B 295

B2B Customer Experience Roadmap Culture 295

Bold360

APRIL 6, 2021

“They want to see how initiatives develop, how their customers respond, and then keep developing the initiative based on that customer feedback. That’s far removed from the five-year roadmap approach.”. Take one of our UK telecommunications customers, for example. Engagement That’s Scalable and Flexible.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52

Lumoa

JANUARY 27, 2023

For example, it could be problematic staff, a lack of a return and exchange policy, or slow responses to customer inquiries. Transitions How and why do customers move between each touchpoint? Do these transitions naturally happen, or are they imposed on the customer? Are there transitions they didn’t expect or like?

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

TechSee

MARCH 2, 2023

An AI provider may be required to tailor their solution to your industry, use case, customer base, and internal processes. Similarly, customer-facing applications will require customer adoption. These are just a few typical examples. How will your solutions’ roadmap help me deliver continued innovation and impact?

Self Service 109

Self Service Roadmap Resources Meeting 109

Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

BirdEye

MAY 30, 2023

Or measuring external metrics, like social media followers or customer review ratings , can help you gauge how your results stack up alongside others. By setting your sights on first-rate examples, you’ll stretch your own goals for achievement. Take the churn example from above. Let’s go back to our previous example.

Social Media 97

Social Media Analysis Metrics Advertising 97

Gainsight

OCTOBER 5, 2022

You’ll probably find that many portions of your customer base don’t actually require or even desire high touch customer success engagements, and a few digital touches like email or in-product messages can actually go a long way. You’d be surprised at how many customers are actually looking to expand during tough times. .

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Gainsight

APRIL 5, 2022

What are some examples of multi-product companies? Some of the biggest examples of multi-product companies are Apple and Microsoft. These giants are constantly adding, upgrading, and maintaining multiple product offerings while balancing a loyal customer following. Users are forgotten. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

Thematic

JULY 11, 2022

We’ll also give some examples of how leading companies use thematic analysis to better understand their feedback data. Examples of CAQDAS solutions that can be used for thematic analysis include ATLAS.ti, NVivo, MAXQDA, and QDA Miner. In the example below you can see the codes that have been selected in the right-hand panel.

Analysis 77

Analysis Roadmap Banking NPS 77

Optimove

OCTOBER 21, 2021

Buyer Demand #2: A roadmap for solution maximization. Speaking to thousands of marketing decision-makers every year, we already see many of them requesting meetings with the Customer Success Team as part of the deal cycle! Whereas in the past, most KPIs were occurrence-based (e.g., replenishment, recurring revenue).

Brands 59

Brands Self Service Roadmap Competitive Advantage 59

delighted

JUNE 6, 2024

Product questions Asking product-related questions can help inform your product roadmap and where to focus your development or design efforts. TIP: Ask customers how they feel about your pricing with our pricing sensitivity survey template here. Where did you first learn about us? TIP: Check out our “How did you hear about us?”

Survey 94

Survey Ecommerce Tips Retail 94

Gainsight

MAY 3, 2022

Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. It’s one reason nearly 60% of SaaS leaders mark customer renewals as a high priority.

Handbook 52

Handbook Roadmap User Experience Metrics 52

GetFeedback

JUNE 3, 2019

Use your customer satisfaction questionnaire (or CSAT survey) responses to see if, after a change in strategy or product, your customers’ satisfaction rates are going up or down. For example, if your support team decides to implement a new channel for support, such as phone or chat, does it lift CSAT up, or tank it?

Customer Satisfaction 170

Customer Satisfaction Survey Trends Effort Score 170

TeamSupport

SEPTEMBER 28, 2018

But, with all these changes, problems can and will arise that require the attention of your customer team. The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team.

Customer Success 80

Customer Success Company Roadmap Communication 80

SurveyGizmo

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement 1. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

delighted

MAY 25, 2021

The key to building product roadmaps is through customer listening. As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. The Salesforce integration is available to the Premium and Premium Plus plans.

Survey 85

Survey Roadmap Tips Customer Relationship Management 85

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C Net Promoter Score 111

ViiBE Blog

OCTOBER 28, 2021

Digital aspects have taken a significant role in marketing and it is essential for a company to understand its customers better in order to provide them with the best possible experience. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

ChurnZero

DECEMBER 21, 2023

However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience.

Sales 52

Sales Customer Success Tourism Roadmap 52

Retently

JANUARY 19, 2023

Another reason why product-market fit is essential is that it helps to create a loyal customer base. When a product meets the target market’s needs, customers are likelier to become advocates for the product. That can increase brand awareness, which is vital for the long-term success of any business.

Measurement 158

Measurement Survey Marketing Effort Score 158

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. Host focus groups.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely.  Surveys, interviews, and feedback forms are examples. Indirect Feedback: Listening In This is where customers speak freely, without specific prompts from you. But what are the key differences?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely.  Surveys, interviews, and feedback forms are examples. Indirect Feedback: Listening In This is where customers speak freely, without specific prompts from you. But what are the key differences?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely.  Surveys, interviews, and feedback forms are examples. Indirect Feedback: Listening In This is where customers speak freely, without specific prompts from you. But what are the key differences?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. Whether you receive enthusiastic praise or face critical remarks, we’ll give you relevant examples and know-how to make your every response count. Let’s look into some examples.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Ecrion

FEBRUARY 20, 2020

Ask yourself why you’re creating a roadmap and what you hope to learn from it. This information is then used to create a visual diagram of the customer journey – also known as the map. Tap Into Current Customers. The best way to gain insight into the customer journey is to survey current customers.

Customer Journeys 103

Customer Journeys How To Touchpoint Roadmap 103

West Monroe

JUNE 1, 2023

Examples include: We will improve gross margins by X; we will impact churn by Y; or we are going to reduce R&D spend by Z. Customer data and analyses of existing market offerings should be the CPOs’ north star.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

ChurnZero

APRIL 27, 2023

The respective directors of the customer success team and the product team were really going at it. The meeting we were in was supposed to be a forum where the two teams could trade notes and collaborate on the product roadmap. How many customers will the feature affect? How much revenue is potentially impacted by the feature?

Customer Success 52

Customer Success Management Meeting Roadmap 52

ChurnZero

JUNE 14, 2023

I believe this role is essential to maximizing efficiency, actionable customer insight, and the ROI of your CS platform. CS operations can also give you agility, or the ability to make small, well-informed moves quickly based on up-to-the-minute data from your customer base. While 83.1% collaborate with finance teams.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

Gainsight

JULY 26, 2023

In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are poised to survive and beat the downturn. So, how do you ensure you’re delivering on both, especially with limited resources?

How To 52

How To Effort Score NPS Roadmap 52

Gainsight

SEPTEMBER 21, 2022

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . For example, 180 days before the renewal deadline, we send a likelihood-to-renew survey.

Customer Success 52

Customer Success How To Self Service Case Study 52

Totango

JANUARY 2, 2020

Understanding your customers’ business goals will also help shape your data collection strategy, allowing you to focus on the most pertinent information and delve more deeply into what truly matters to your customers. Example: A customer might have a goal to reduce the number of days in onboarding.

Data 71

Data Roadmap Customers Customer Success 71

SurveySparrow

JUNE 20, 2023

Therefore, this level of granularity allows businesses to tailor their marketing strategies and create personalized experiences that resonate with specific customer segments. This allows businesses to identify pain points, streamline processes, and optimize the customer experience at each stage of the journey.

Customer Journeys 52

Customer Journeys Net Promoter Score Customer Experience Social Media 52

ChurnZero

FEBRUARY 26, 2021

To better connect Product and Customer Success, Amanda’s team created a Slack channel where both functions post their requests. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review. Take the initiative to align on your product roadmap.

Customer Success 59

Customer Success Company Management Roadmap 59

Education Services Group

MAY 28, 2021

Be sure to tap each one to get a full picture of the customer’s larger objectives and how to prioritize each one. By doing this work upfront, the CSM will have the information they need to build a roadmap for what success looks like from the customer’s point of view.

Customer Success 98

Customer Success Sales Customers Roadmap 98

Gainsight

SEPTEMBER 8, 2021

Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. That team of your in-house, expert thought partners is called Customer Success Operations. of customers who expand. Your VP of CS? . % Size of expansion.

Marketing 105

Marketing ROI Leadership Analysis 105