BirdEye

APRIL 11, 2023

From strategic planning framework template examples to developing a strategic plan template, these are the blueprints that’ll help you build your business the right way. A strategic plan example for small business success often includes the five P’s: product, price, promotion, place, and people. What is a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

Thematic

MARCH 22, 2022

This type of market research doesn’t have to cost a lot, and you’ll still be able to collect important information on customer needs that can help you create a great product. A crowdfunding campaign is another effective way of determining whether your customer base cares about your product enough to pay for it.

Roadmap 62

Roadmap Analytics Feedback Analysis 62

InMoment XI

JANUARY 30, 2024

Customer references provide a firsthand account of the platform’s performance in diverse business environments, aiding you in making a decision that aligns with your unique requirements. What Percentage of Your Total Customer Base Relies on You for Enterprise CX Programs? Can We Review the 24-month Product Roadmap?

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Businesses must make informed estimates based on market trends, customer needs, and data. Serving one segment at the expense of the broader customer base can be risky.

Feedback 438

Feedback ROI Innovation B2B 438

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. Take a thorough read and find out what it takes to keep your customers satisfied, happy and loyal! 10 Awesome Customer Support Tips & Examples. Visualize the Needs of Your Customers.

Examples 98

Examples Tips Self Service Social Media 98

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. Think of it like a project plan.

B2B 285

B2B Customer Experience Roadmap Culture 285

Bold360

APRIL 6, 2021

“They want to see how initiatives develop, how their customers respond, and then keep developing the initiative based on that customer feedback. That’s far removed from the five-year roadmap approach.”. Take one of our UK telecommunications customers, for example. Engagement That’s Scalable and Flexible.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52

Lumoa

OCTOBER 12, 2020

In this article, we’ll explain to you what customer feedback loops are, explain the difference between the inner and the outer customer feedback loop, and give some concrete examples of them. The support team recognizes trends in a particular feature request as they notice customers get deeper and deeper in the product.

Feedback 195

Feedback How To NPS Customer Centricity 195

Lumoa

JANUARY 27, 2023

For example, it could be problematic staff, a lack of a return and exchange policy, or slow responses to customer inquiries. Transitions How and why do customers move between each touchpoint? Do these transitions naturally happen, or are they imposed on the customer? Are there transitions they didn’t expect or like?

Customer Journeys 195

Customer Journeys Customer Experience Customer Service Touchpoint 195

Totango

OCTOBER 30, 2024

Partner with sales and CS to include customer outcomes and desires as part of qualification and closing, to ensure a smooth handoff that enables great onboarding. Partner with product to understand how customer usage tracks to valued outcomes and how customer needs impact roadmap decisions and commercialization strategy.

Roadmap 62

Roadmap Sales Measurement Tips 62

TechSee

MARCH 2, 2023

An AI provider may be required to tailor their solution to your industry, use case, customer base, and internal processes. Similarly, customer-facing applications will require customer adoption. These are just a few typical examples. How will your solutions’ roadmap help me deliver continued innovation and impact?

Self Service 109

Self Service Roadmap Resources Meeting 109

InMoment XI

JANUARY 2, 2023

Measuring customer experience (CX) requires a layered approach that can include in-depth user interviews and gathering data at key points of contact, as well as tracking metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Customers who are promoters score 9 or 10.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

GetFeedback

JULY 29, 2019

For example, the question “Is the user interface hard to use?” ” The first example is a closed question, whereas the second allows the responder to describe their experience more accurately. Net Promoter Score (NPS) is an excellent example of a closed question which many companies use to gauge customer sentiment.

Survey 150

Survey Feedback How To Net Promoter Score 150

Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

BirdEye

MAY 30, 2023

Or measuring external metrics, like social media followers or customer review ratings , can help you gauge how your results stack up alongside others. By setting your sights on first-rate examples, you’ll stretch your own goals for achievement. Take the churn example from above. Let’s go back to our previous example.

Social Media 98

Social Media Analysis Metrics Advertising 98

Gainsight

OCTOBER 5, 2022

You’ll probably find that many portions of your customer base don’t actually require or even desire high touch customer success engagements, and a few digital touches like email or in-product messages can actually go a long way. You’d be surprised at how many customers are actually looking to expand during tough times. .

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Gainsight

APRIL 5, 2022

What are some examples of multi-product companies? Some of the biggest examples of multi-product companies are Apple and Microsoft. These giants are constantly adding, upgrading, and maintaining multiple product offerings while balancing a loyal customer following. Users are forgotten. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

Alida

DECEMBER 7, 2018

QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer. This insight empowers QVC to be more reactive and agile in their roadmap and attract new, younger audiences whilst still catering to their traditional customer base.

Customer Centricity 201

Customer Centricity Infographics Retail Multi-Channel 201

Thematic

JULY 11, 2022

We’ll also give some examples of how leading companies use thematic analysis to better understand their feedback data. Examples of CAQDAS solutions that can be used for thematic analysis include ATLAS.ti, NVivo, MAXQDA, and QDA Miner. In the example below you can see the codes that have been selected in the right-hand panel.

Analysis 77

Analysis Roadmap Banking NPS 77

Optimove

OCTOBER 21, 2021

Buyer Demand #2: A roadmap for solution maximization. Speaking to thousands of marketing decision-makers every year, we already see many of them requesting meetings with the Customer Success Team as part of the deal cycle! Whereas in the past, most KPIs were occurrence-based (e.g., replenishment, recurring revenue).

Brands 59

Brands Self Service Roadmap Competitive Advantage 59

Gainsight

MAY 3, 2022

Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. It’s one reason nearly 60% of SaaS leaders mark customer renewals as a high priority.

Handbook 52

Handbook Roadmap User Experience Metrics 52

GetFeedback

JUNE 3, 2019

Use your customer satisfaction questionnaire (or CSAT survey) responses to see if, after a change in strategy or product, your customers’ satisfaction rates are going up or down. For example, if your support team decides to implement a new channel for support, such as phone or chat, does it lift CSAT up, or tank it?

Customer Satisfaction 170

Customer Satisfaction Survey Trends Effort Score 170

delighted

JUNE 6, 2024

Product questions Asking product-related questions can help inform your product roadmap and where to focus your development or design efforts. TIP: Ask customers how they feel about your pricing with our pricing sensitivity survey template here. Where did you first learn about us? TIP: Check out our “How did you hear about us?”

Survey 96

Survey Ecommerce Tips Retail 96

TeamSupport

SEPTEMBER 28, 2018

But, with all these changes, problems can and will arise that require the attention of your customer team. The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team.

Customer Success 80

Customer Success Company Roadmap Communication 80

SurveyGizmo

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement 1. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

delighted

MAY 25, 2021

The key to building product roadmaps is through customer listening. As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. The Salesforce integration is available to the Premium and Premium Plus plans.

Survey 87

Survey Roadmap Tips Customer Relationship Management 87

InMoment XI

DECEMBER 7, 2023

Regularly tracking and analyzing these metrics can guide your business as you look to make informed decisions that enhance customer satisfaction and loyalty. Promoters (score 9-10) are loyal, satisfied customers who will help fuel your business growth by buying and referring other customers to your business.

Metrics 195

Metrics Net Promoter Score Measurement Effort Score 195

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 112

B2B Customer Experience B2C Net Promoter Score 112

Comm100

APRIL 23, 2019

According to Customer Contact Week Digital’s latest Disruptive Technology Review , 96% of organizations agree that creating smooth omnichannel experiences is a priority, but only 20% of them are getting live chat right. There’s so much more to live chat than just reactive, customer-initiated conversations.

Customer Experience 122

Customer Experience Roadmap Omni-Channel Knowledge Base 122

ChurnZero

JUNE 15, 2023

Keep executives informed of successes, risks, and trends within the customer base. What hurdles do Customer Success teams encounter with product usage data? It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap.

Data 96

Data How To Meeting Customer Success 96

ViiBE Blog

OCTOBER 28, 2021

Digital aspects have taken a significant role in marketing and it is essential for a company to understand its customers better in order to provide them with the best possible experience. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

ChurnZero

JULY 2, 2021

In this article, you’ll learn: Differences between Net Revenue Retention, Gross Revenue Retention, and Customer Retention with definitions and examples. NRR reflects your ability to retain and expand customers. Over time, your customer base becomes more diverse and has more opportunities to churn.

Customer Retention 97

Customer Retention Metrics Chief Customer Officer Tips 97

Integrity Solutions

JUNE 10, 2024

Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Buyers can detect the hard sell from a mile away, and that overbearing pushiness only ends up pushing customers to the competition while leaving the company’s reputation tarnished.

Sales 107

Sales Customers Training Case Study 107

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. Host focus groups.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

AWS Machine Learning

AUGUST 26, 2024

Recommendations include citations to source materials, empowering account teams to more effectively drive customer strategies. All data in this example summary is fictitious. For example, “Provide a summary that excludes sensitive financial data and maintains a formal tone.” For example, “Respond without speculating or guessing.

Sales 114

Sales Multi-Channel Metrics Feedback 114

Retently

JANUARY 19, 2023

Another reason why product-market fit is essential is that it helps to create a loyal customer base. When a product meets the target market’s needs, customers are likelier to become advocates for the product. That can increase brand awareness, which is vital for the long-term success of any business.

Measurement 158

Measurement Survey Marketing Effort Score 158

West Monroe

JULY 21, 2024

We create value primarily through growth—delivering new and better products and services to new and more markets and customers. We protect value primarily through reducing risk, retaining our current customer base, and maintaining margin. For margin protection, use AI to reduce operational costs and improve pricing.

Government 52

Government Technology Guidelines ROI 52