How To Analyze Call Center Performance: Key Metrics, Tips, and Tools
InMoment XI
MARCH 14, 2025
For example, if youre struggling with long wait times, then you either need your agents to process calls more quickly or you need more agents. A call center that stays one step ahead, ready to adjust to evolving trends without missing a beat. But which is it? The result? But numbers arent enough to paint a full picture.
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