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4 Chatbot Customer Service Use Cases for Every Industry

Comm100

Tangerine Telecom began using Comm100 Live Chat in 2015 to bring their broadband customers more convenient and accessible support. In 2019 however, they launched a new customer-facing product, which meant a huge increase in their customer base.

Chatbots 229
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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

By adhering strictly to its ERP roadmap, SAP ensures every update fits its vision while solving broad customer pain points. A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. SAP (Germany): ERP UX improvements satisfied multiple customer verticals, showcasing scalability.

Feedback 391
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4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The post 4 AI Trends that will Transform the Telecom Industry in 2019 appeared first on Techsee. “Alexa, launch Netflix!”.

Industry 100
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How to Set Industry NPS Benchmarks and Why It Matters

Lumoa

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. An NPS score is a valuable metric to track customer sentiment, and it can help businesses improve customer loyalty, boost sales, and improve customer satisfaction. and IT services is 42.

NPS 195
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Businesses must make informed estimates based on market trends, customer needs, and data. Analise the Scalability A feature request may work well for one client, but does it have the potential to benefit your entire customer base? Steve Jobs quote and approach: “Some people say, ‘Give the customers what they want.’

Feedback 455
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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue.

Industry 195
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In Case You Missed It: 3 Major InMoment Announcements You Need to Know About

InMoment XI

Online reviews are a great source of unsolicited customer feedback, and they often offer perspective from a different segment of the customer base than surveys or other feedback channels. They include: Survey: The industry’s first WCAG 2.0 It’s been a huge month for those of us in the InMoment Community! Read more here!