ShepHyken

FEBRUARY 3, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What Disney customer experience principles can be applied to enhance customer service in other industries? How can businesses create an emotional connection with customers?

Loyalty Programs 80

Loyalty Programs Loyalty Connections Brands 80

ProProfs Chat

MAY 31, 2019

Loyalty goes a long way in defining and building relationships between people. Be it our personal relationships or even the relationship we have with the customers. For a business organization, having a loyal customer base is essential for success. Increasing customer retention by just 5% boosts your profits by 25-95%.

Loyalty Programs 66

Loyalty Programs Loyalty Net Promoter Score How To 66

InMoment XI

AUGUST 1, 2024

These tools help identify the emotions and attitudes expressed by customers, converting qualitative feedback into quantifiable insights. After analyzing the data, assign numerical values to calculate the overall customer sentiment score. Providing exclusive offers to loyal customers can also make them feel valued and appreciated.

Measurement 195

Measurement Effort Score How To Hotels 195

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. According to experts, about 50% of your customers churn naturally every five years.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Currency Alliance

AUGUST 15, 2024

This implies being able to determine offers and incentives based on predicted CLV, so that personalization produces favorable business outcomes. As a consent-based platform, a loyalty program is arguably the most useful tool for powering a brand’s wider personalization efforts.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

GetFeedback

FEBRUARY 2, 2020

According to Yolanda Ritter, a customer support manager at UKWritings and Academized , “while you’re making efforts to get to know them and remember key details about your customers, you should also be transparent and share things about your business with your customers. Start a customer loyalty program.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Points and miles are a dominant and popular form of loyalty value.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47 billion by 2030.

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

CSM Magazine

MARCH 28, 2025

The online casino industry is booming, and theres some good reasons why. With casinos looking to provide players with better experiences from the UI of their applications to the range of games and more, theres lots that companies from other industries can glean and use to benefit their own businesses. million users by 2029.

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

Oracle

FEBRUARY 12, 2021

To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Loyalty programs can help brands become more omnichannel focused and personalized. Connect to customers through loyalty campaigns. Don’t miss out, sign up today.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Currency Alliance

NOVEMBER 7, 2017

Indeed they have changed customers’ expectations of brands greatly. Every industry now has to be conscious of the heightened, personalized demands of the modern consumer, including the loyalty industry. This is the challenge facing loyalty marketers today; and, will continue well into the future.

Loyalty Programs 45

Loyalty Programs Loyalty Consumers Technology 45

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. The customer experience has evolved. Why hasn’t loyalty? Customer singular.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. In some ways, it’s surprising how little the supermarket industry has moved on. Grocers have engaged in counter-productive price wars, which have been found by Australian competitors Coles and Woolworths to undermine customers’ trust[ii].

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Optimove

DECEMBER 18, 2024

Omnichannel Integration: Seamlessly unifying online and offline player data can help LATAM operators create consistent experiences, reward loyalty across channels, and engage mobile-first audiences effectively. By leveraging retention strategies, LATAM operators can also reduce churn, foster loyalty, and maximize player lifetime value.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Customer Bliss

MAY 15, 2019

The day after the store opened, she went over and registered Buddy, signed up for the loyalty program, and made an appointment for his first grooming. ” Signal That You Value Customer Loyalty: A Case Study. This presses against the industry shift to instead give miles based on ticket price.

Case Study 164

Case Study Chief Customer Officer Video Course 164

Kayako

AUGUST 21, 2018

What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. The first two retention strategies we mentioned are about creating a good experience for your customers.

Customer Retention 123

Customer Retention Loyalty Strategy Loyalty Programs 123

BirdEye

DECEMBER 28, 2024

Increase online orders and reservations Convenience is the name of the game, especially in the restaurant industry. SEO in the local restaurant industry is now more competitive than ever. Strong SEO-focused local content can also help you rank higher for non-branded searches, building industry authority.

Tips 97

Tips Social Media Chatbots System 97

Optimove

FEBRUARY 12, 2025

However, brands that engage one-time holiday shoppers within the first month have the best chance to turn them into multi-time customers, driving higher lifetime value and retention. Generate Useful and Interactive Content Brands must go beyond transactional relationships to retain customers and create interactive, value-driven content.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

SurveySparrow

SEPTEMBER 22, 2022

It’s calculated by asking customers how likely they are to recommend a company’s products or services to a friend or family member on a scale of 0-10. Well, put simply, it’s the best in the industry. As of 2022, Apple’s NPS score is 72 — almost 20 points higher than the industry average of 54.

NPS 59

NPS Net Promoter Score Industry Effort Score 59

Optimove

NOVEMBER 20, 2024

Leverage Data to Build Loyalty : Use AI-driven insights to identify potential VIP players and develop retention plans that sustain engagement across marquee events like March Madness, MLB Opening Day, and the NBA Playoffs. Create loyalty programs that reward Super Bowl players for continued activity across other sports seasons.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Today, I am not going to teach you the basics of loyalty marketing.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

InMoment XI

OCTOBER 4, 2024

To see how much customer experience ROI InMoment can deliver for you by utilizing the XI platform, fill out the ROI calculator below: Calculate your business’ ROI using InMoment’s VoC tools. The feedback is used to improve the quality of each interaction so that a customer develops and maintains a positive perception of the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Finally, we’ll show you how you can leverage customer loyalty to promote B2B referral programs that expand your customer base and increase your revenue.

B2B 114

B2B Loyalty Net Promoter Score B2C 114

Retently

JUNE 28, 2022

Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. By analysing the NPS feedback and tailoring your approach to specific customer segments you will have a chance to engage not only Promoters, but even Passives and Detractors to some extent.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Pointillist

JUNE 15, 2018

Retention can often be a confusing concept, nebulous and shifting in meaning from industry to industry. It would be easy to define and measure if we relied on the customer to indicate they are no longer a customer. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

SurveySensum

NOVEMBER 1, 2024

Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X faster revenue growth than their industry peers. Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand.

Loyalty 52

Loyalty Customer relationships Brands Sales 52

BirdEye

DECEMBER 30, 2024

According to Deloitte studies, 86% of AI adopters in the financial services industry agree that AI will play a transformative role within the next two years. Notably, AI adoption has already yielded significant benefits, including a 40% increase in loyalty program adoption and a 50% improvement in collections and recovery.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Examples 98

Examples Strategy Marketing Social Media 98

ShepHyken

DECEMBER 9, 2022

Some examples of brand expectations include providing excellent customer service, having a well-designed website, and offering high-quality products or services. It’s important to note that brand expectations can vary depending on your industry, your customer base, and other factors. .

Customer Journeys 126

Customer Journeys Brands Sales Contact Center 126

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Analysis 195

Analysis Feedback Social Media Chatbots 195

ShepHyken

MAY 13, 2024

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. Heavy adoption by customer base driven by employees actively promoting 4. Ease of use. Engaging offers and new products.

Customer Service 77

Customer Service Loyalty Programs Customer Retention Metrics 77

SurveySensum

DECEMBER 4, 2024

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. Measure what matters most!

Banking 52

Banking NPS Financial Net Promoter Score 52

delighted

OCTOBER 22, 2024

Beginning at the awareness stage, where the customer first learns about your brand, and culminating with the purchase decision, the ecommerce journey tells the story of how customers interact with your product. Enhancing each stage of the ecommerce customer journey can help increase conversion and engagement across your customer base.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52