Customer Base Innovation Poor Customer Service 
eglobalis
OCTOBER 21, 2024
Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%. This impact is particularly damaging for mature companies, which often have a large, established customer base. Their transparency helped them maintain trust with enterprise clients.
ECXO
JANUARY 21, 2025
His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Apexs gadgets were innovative, and people initially loved them. Apexs gadgets were innovative, and people initially loved them. People just dont understand great innovation when they see it, he told his team.
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Retently
MARCH 11, 2025
Negative reviews that mention shipping issues, product defects, or poor customer service get escalated right away. CX Managers loop in the Customer Success team to address urgent cases before they escalate further. Challenges & How to Overcome Them Customer experience is never a set it and forget it function.
TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.
Vonage
JULY 21, 2015
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you” – Chip Bell, author of Sprinkles: Creating Awesome Experiences Through Innovative Service. In effect, a loyal customer can do your marketing for you. Share your thoughts below.
Thematic
MARCH 26, 2025
Consider this: 73% of customers will switch to a competitor after multiple bad experiences That means businesses don’t get unlimited chances to make things right. " And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more.
Customers That Stick
MAY 13, 2015
The announcement will come as welcome news to many Comcast customers. In the last few years, Comcast has become the poster child for terrible customer service provided by a faceless corporation with captive customers. A loyal customer base is the best protection.
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