Optimove

FEBRUARY 24, 2025

Optimove Insights analyzed several iGaming brands with a total customer base of 5,341,332 players and found that approximately 60% of players are dormant. This segmentation ensures that marketing efforts are laser-focused on the players most likely to return , maximizing reactivation impact while optimizing resource allocation.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Comm100

APRIL 12, 2018

This level of competition has increasingly led companies to research for new ways to get customers while retaining their existing customer base as well. Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. Understanding Customer Experience.

NPS 170

NPS Measurement Effort Score Customer Experience 170

TechSee

SEPTEMBER 26, 2024

For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. By implementing Agentic AI, businesses can reduce costs, increase customer satisfaction, and enhance employee productivity—all while driving long-term growth.

ROI 124

ROI Strategy Average Handle Time Net Promoter Score 124

Lumoa

SEPTEMBER 11, 2023

For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base. You also need to engage with real customers in the market. Connect with your existing customer base through surveys and feedback forms.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base. You also need to engage with real customers in the market. Connect with your existing customer base through surveys and feedback forms.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Alliance by IFS

FEBRUARY 14, 2019

Currently, chat bots are not suited to handle all customer interactions but are rather programmed to handle simple verbal or text requests of customers based on a set of questions and answers they are assigned. This allows firms to reduce dependence on costly data analytics resources while minimizing the risk of human error.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

Alida

NOVEMBER 8, 2017

I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. have had the most impact on your career?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Comm100

FEBRUARY 13, 2018

Many managers would say yes – the concept of delighting customers to cement loyalty has been ingrained into many people’s thinking, and has become such a commonly held belief that many organizations do not even question it. The ugly truth is that beyond meeting customer expectations, delighting customers has a minimal impact on loyalty.

Strategy 112

Strategy Self Service Knowledge Base Call Center 112

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Engagement: Enhanced customer interaction and relationship building. ROI: Improved return on investment through strategic planning and data-driven optimization.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

APRIL 11, 2023

However, its key function is to evaluate your range of products to determine which to invest more heavily in, which to maintain, and which to eliminate completely from your catalog. A cost-benefit analysis shows what resources and time are required to complete these specific actions. Why use a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

Comm100

NOVEMBER 13, 2022

Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Tangerine Telecom experienced this when they adopted Comm100 Chatbot.

Tools 238

Tools Customer Service Tips Omni-Channel 238

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Education Services Group

APRIL 25, 2021

A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Here are the final six capabilities for a well-designed Customer Success organization. One of your most incredible resources in Customer Success is the Customer Success Manager.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

ClearAction

FEBRUARY 27, 2017

More than half are stuck in analysis paralysis, according to the Temkin Group’s State of Voice of Customer Programs 2016 report: 4% are VoC Transformers — linking customer insights to operational data and processes and strategic planning throughout the company. Click To Tweet. This requires cross-functional collaboration.

Voice of Customer 71

Voice of Customer Effort Score ROI Metrics 71

CSM Magazine

AUGUST 15, 2023

In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balance between the two is essential for maximizing return on investment (ROI). It marks the first step in building a customer base and generating initial revenue.

Customer Retention 52

Customer Retention Return on Investment ROI Social Media 52

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. Use KPI Monitoring to Guide Your Implementation.

Customer Journeys 109

Customer Journeys Customer Success Net Promoter Score B2C 109

Bob Hayes

APRIL 29, 2018

Because existing customers are easier to sell to. In fact, the likelihood of converting an existing customer to buy again is 60-70% while the likelihood of converting a new prospect to buy is only 5-20%. The more customers you can retain, the more money you will have to spend on acquiring new customers. Maintenance.

Customer Retention 64

Customer Retention Return on Investment Customers Case Study 64

Bob Hayes

APRIL 29, 2018

Because existing customers are easier to sell to. In fact, the likelihood of converting an existing customer to buy again is 60-70% while the likelihood of converting a new prospect to buy is only 5-20%. The more customers you can retain, the more money you will have to spend on acquiring new customers. Maintenance.

Customer Retention 64

Customer Retention Return on Investment Customers Case Study 64

ChurnZero

AUGUST 13, 2021

Hunter: When you have the resources and the maturity level, LMS (Learning Management Systems) is a great way to leverage all you’re doing on the Customer Success platform. It takes a lot off the plate of the Customer Success team that has to do repetitive training and onboarding. So, that’s the really great part.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

Amity

FEBRUARY 9, 2016

As your customer grows, each interaction will be different, therefore, you will constantly need to adapt with your growing customer base. Understanding your customer’s pain points will set your apart from your competition. In this article, Ryan Tkowski , illustrates steps to optimizing your customer journey. .

Customer Journeys 60

Customer Journeys Customer Retention Return on Investment Customer Success 60

Optimove

DECEMBER 23, 2024

By focusing on the “Will RespondPersuadable” segment, operators can maximize the impact of their bonuses without wasting budgets and resources on ineffective campaigns. Bonus Tier: Calculating the right bonus size based on the players activity and predicted behavior.

Marketing 59

Marketing Return on Investment ROI Analytics 59

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Complying can also be challenging if they don’t have the resources to manage this properly. Social media platforms allow businesses to target potential customers based on demographics, interests, and behaviors.

Social Media 98

Social Media Management Multi-Channel Analytics 98

ChurnZero

JANUARY 26, 2021

Through this partnership, we create customer advocates in the market who will provide references and referrals, we renew customers at higher rates, and we have the opportunity to expand revenue by selling additional products and services into our existing customer base. Here are some examples of Anticipated Value: .

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

BirdEye

APRIL 20, 2023

Then work to encourage customers to leave reviews. Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Thus, the right people will view your ad, and you’re not wasting resources.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Optimove

MARCH 28, 2023

But during a recession, acquiring new customers can be an even trickier endeavor. On the one hand, brands facing a challenging economic downturn work with limited resources in a competitive market. Here’s how: Acquiring higher-value customers Create effective, lookalike audiences.

Marketing 52

Marketing Return on Investment Analysis Social Media 52

West Monroe

JUNE 1, 2023

Where new CPO priorities are shifting In today’s resource-constrained moment, CPOs will need to have greater financial fluency, meet key data-driven metrics, and collaborate with other C-suite leaders to drive strategic growth. CPOs are well-positioned to be more strategic players in this evolving landscape.

Return on Investment 52

Return on Investment Culture Roadmap Metrics 52

SurveySparrow

APRIL 23, 2023

By targeting the right audience and providing them with valuable and relevant information, you increase the likelihood of converting these leads into paying customers. Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. However, it comes with both benefits and drawbacks.

B2B 52

B2B Marketing Social Media Advertising 52

Ecrion

NOVEMBER 12, 2019

Likewise, maintaining your customer base can be a challenge. McKinsey & Company describe the three C’s of customer satisfaction. They include customer-journey consistency, emotional consistency, and communication consistency. Enhanced productivity using the same or fewer resources. loss in productivity.

Self Service 52

Self Service Tips Software Return on Investment 52

ClearAction

FEBRUARY 27, 2017

More than half are stuck in analysis paralysis, according to the Temkin Group’s State of Voice of Customer Programs 2016 report: 4% are VoC Transformers — linking customer insights to operational data and processes and strategic planning throughout the company. Lesson 3: Expect action and accountability from everyone.

Voice of Customer 48

Voice of Customer Effort Score ROI Metrics 48

CSM Magazine

NOVEMBER 28, 2022

This not only helps the firm save time, money, and other resources, but it also significantly improves the experience for users. Enables you to improve the user experience, and the likelihood that a customer will purchase on your website increases with a well-designed, simple-to-navigate store. API Integration. Bottom Line.

Ecommerce 52

Ecommerce CRM Course Analytics 52

GlowTouch

APRIL 24, 2020

Implementing an in-house solution would likely require a big investment in time, money and resources — whereas going with the outsourced option avoids those huge costs. Along with cost-effectiveness, outsourced customer support offers the ability to quickly scale your operations according to current and projected business needs.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Customers 52

ChurnZero

MARCH 31, 2020

To avoid contract pauses, they’ve gotten creative with how they add value in other ways, such as helping with their customers’ social engagement strategy and promoting virtual happy hours. And, since Untappd’s customer base is primarily comprised of local restaurants and bars, Untappd championed this cause in a unique and thoughtful way.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. With dialers, contact centers can greatly improve their operational efficiency, leading to a more satisfied customer base and happier agents.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ChurnZero

FEBRUARY 8, 2019

But the truth of the matter is, your company is never going to please everyone, so just aim for satisfying the majority of your customer base and you will succeed. ChurnZero Resource – ROI Calculator. As we strategize for the year ahead, it’s time to make sure you are investing for your Customer Success team wisely.

Customer Success 45

Customer Success Net Promoter Score Effort Score NPS 45

NobelBiz

JANUARY 10, 2022

Rate of Engaged Customer Base Your CRM has two types of clients: active and inactive (or dormant) customers. Active customers are individuals who have interacted with you recently, most notably those who have made a purchase. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

Happy or Not

JANUARY 18, 2024

Understanding your customer base is a strategic essential. This understanding forms the bedrock for businesses to create targeted, personalized approaches, fostering enhanced customer engagement and satisfaction. What are customer demographics? This is where HappyOrNot Demographics comes to the rescue.

Return on Investment 36

Return on Investment Customer Satisfaction Analysis Groups 36

Gainsight

MAY 6, 2020

We know buying decisions are difficult right now, but we also stand behind the fact that Customer Success is existential right now. Return on Investment. If you could implement a technology solution that has been proven to increase gross retention by up to 14% , the investment would pay for itself.

Technology 52

Technology Customer Success Effort Score Return on Investment 52