InMoment XI

JANUARY 25, 2024

Based on InMoment’s experience, the Gartner Magic Quadrant is a research methodology and visualization tool that can provide a graphical representation of a market’s direction, maturity, and participants developed by the research and advisory firm Gartner, Inc.

Strategy 260

Strategy Roadmap Innovation Technology 260

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success.

Customer Base 48

Customer Base Tools Effort Score Roadmap 48

Bold360

APRIL 6, 2021

“They want to see how initiatives develop, how their customers respond, and then keep developing the initiative based on that customer feedback. That’s far removed from the five-year roadmap approach.”. And learn more about customer engagement in this new era at Bold360.com. Engagement That’s Scalable and Flexible.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. Think of it like a project plan.

B2B 295

B2B Customer Experience Roadmap Culture 295

Gainsight

DECEMBER 19, 2023

Creating Common Points Along Your Customer Journey Maps At the core of Comeet’s customer growth strategy is a unique approach to how they map out their customer journey. New AI tools will continue to provide capabilities to drive efficiency and outcomes at scale.

Customer Journeys 97

Customer Journeys Roadmap Comparison Exercises 97

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is.

Feedback 52

Feedback Tools Management Knowledge Base 52

Lumoa

JANUARY 27, 2023

However, if you don’t have the budget for this type of research, you can also run your own audit using a checklist and some simple tools. Most consumers consider the customer experience crucial when purchasing, but only half of them feel that organizations are doing a good job. Are there any recurring customer complaints?

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

West Monroe

SEPTEMBER 23, 2024

Despite these challenges, decarbonization is possible and will require organizations to create a decarbonization roadmap with tactical next steps outlining the path to realizing supply chain emission reduction goals.

Transportation 52

Transportation Roadmap Policies Guidelines 52

Experience Investigators by 360Connext

DECEMBER 1, 2020

The C-Suite had heard her desire to understand customers better, but they couldn’t see WHY that exercise would benefit the company, exactly. They wanted to know why they needed a customer journey map, when they already had: Process maps. Product roadmaps. Customer feedback dashboards. They love us. No worries here.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

ClientSuccess

MARCH 8, 2023

This will make the customer feel valued and show that you take their concerns seriously. Use Templates As an Aid, Not a Crutch Using templates or predefined prompts to write emails is a great time-saving tool. By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success.

Customer Success 79

Customer Success Tips eBook Roadmap 79

Vonage

MARCH 26, 2018

Support agents not only interact with customers daily, they’re constantly brainstorming ways to overcome the top issues impacting your customer base. The easier customers’ lives are, the easier the customer support team’s job is. No one is as motivated or equipped to solve customers’ problems.

Roadmap 163

Roadmap eBook Course Policies 163

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Comprehensive training programs for agents.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Gainsight

DECEMBER 21, 2023

But when you’re an early-stage company, proactive management is difficult without the right resources and tooling. Early-stage companies have started to create a decent customer base. However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux.

Customer Success 52

Customer Success Company How To Effort Score 52

West Monroe

AUGUST 13, 2024

The result is a better customer and member experience, operational efficiencies, and the ability to bring products to market quickly. Advanced analytics capabilities Equipped with powerful data processing and analysis tools to derive actionable insights from vast amounts of customer data.

Banking 52

Banking Financial Analytics System 52

Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

Thematic

APRIL 17, 2024

Find Hidden Patterns in Customer Feedback Raw Voice of the Customer data can seem overwhelming. Here's where analysis tools shine: Sentiment Analysis: Software detects not just positive/negative, but finer emotions (joy, disappointment). A negative word used sarcastically changes the meaning, which good tools grasp.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Find Hidden Patterns in Customer Feedback Raw Voice of the Customer data can seem overwhelming. Here's where analysis tools shine: Sentiment Analysis: Software detects not just positive/negative, but finer emotions (joy, disappointment). A negative word used sarcastically changes the meaning, which good tools grasp.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Find Hidden Patterns in Customer Feedback Raw Voice of the Customer data can seem overwhelming. Here's where analysis tools shine: Sentiment Analysis: Software detects not just positive/negative, but finer emotions (joy, disappointment). A negative word used sarcastically changes the meaning, which good tools grasp.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Gainsight

APRIL 5, 2022

Losing touch with the customer base is easy to do as products grow. Without consistently gauging user sentiment and behaviors, new products may fall out of step with your customers. That insight can fuel your product roadmap decisions and shed light on ROI. Gainsight PX gives you the tools to do all of the above.

Company 52

Company Multi-Channel Roadmap Analytics 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Comprehensive training programs for agents.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Gainsight

OCTOBER 5, 2022

Sophisticated digital tools can manage relationships at scale, with limited resources. You’ll probably find that many portions of your customer base don’t actually require or even desire high touch customer success engagements, and a few digital touches like email or in-product messages can actually go a long way.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Thematic

JULY 11, 2022

Tools for thematic analysis Let’s walk through some of the tools you can use for thematic analysis. With statistical analysis tools and filters, you can dig into the main themes impacting NPS or customer satisfaction, and understand key issues your customers are raising.

Analysis 77

Analysis Roadmap Banking NPS 77

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

CustomerSuccessBox

FEBRUARY 23, 2022

It’s critical to match your value proposition to the expectations of your customers. Create a path map, set customer success KPIs, align your cross-functional teams, select the right tools, and establish a robust feedback loop. Optimize your customer success plan first. Optimize and Scale with Tools and Systems.

Customer Success 52

Customer Success Customer Journeys Roadmap Strategy 52

ViiBE Blog

OCTOBER 28, 2021

Digital aspects have taken a significant role in marketing and it is essential for a company to understand its customers better in order to provide them with the best possible experience. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

Gainsight

AUGUST 17, 2022

Mehta reminded everyone in the room and streaming at home that whether we are collaborating on product roadmaps, helping our customers reach their goals, or supporting our communities, we are always more successful when we approach these projects together. Business strategies and tools that drive durable growth. . The reason?

Chief Customer Officer 97

Chief Customer Officer Roadmap Metrics Strategy 97

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. Birdeye has also developed an intuitive and human-controlled in-house AI tool, BirdAI.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. There are also plenty of tools that can help. Rethink how you prioritize feature requests.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Education Services Group

JUNE 20, 2023

There are three main facets of this critical phase, and CSMs play an essential role in ensuring customers realize value as they engage with your solution over the course of their contract. New growth models evolved , and Customer Success was born out of the need to cultivate and expand relationships with current customers.

Customer Journeys 52

Customer Journeys Self Service Touchpoint Customer Success 52

Talkdesk

DECEMBER 10, 2020

This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state.

Contact Center 115

Contact Center How To Transportation Roadmap 115

Gainsight

MAY 13, 2020

Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base.

Roadmap 59

Roadmap ROI NPS Customer Success 59

West Monroe

APRIL 9, 2023

Those notions may not adequately address the needs of their recently expanded customer base. Companies should actively engage and communicate with their newly acquired customer base—beginning on Day 1 of the post-sale integration—to gain a deeper understanding of their needs and expectations.

Strategy 52

Strategy Company Leadership Customer Centricity 52

West Monroe

APRIL 9, 2023

Those notions may not adequately address the needs of their recently expanded customer base. Companies should actively engage and communicate with their newly acquired customer base—beginning on Day 1 of the post-sale integration—to gain a deeper understanding of their needs and expectations.

Strategy 52

Strategy Company Leadership Customer Centricity 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C Net Promoter Score 111

SurveyGizmo

DECEMBER 21, 2022

This takes some basic research but tools like Statista can help you quickly gather high-level data. Past behaviors and mobile customer engagement history You don’t want to reach out to first-time customers and dedicated loyalty-club member s in the same way.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

ChurnZero

DECEMBER 21, 2023

However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience.

Sales 52

Sales Customer Success Tourism Roadmap 52