Pretium Solutions

FEBRUARY 28, 2012

In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pretium Solutions

FEBRUARY 28, 2012

In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pretium Solutions

FEBRUARY 28, 2012

In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Answer Dash

APRIL 17, 2020

Which of the typical customer journeys for your business hold the most personal importance for customers? Customer-based research, and the resulting customer experience insights, will help you to prioritize your CX improvements and work more intuitively on existing projects.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Avaya

SEPTEMBER 19, 2016

are confident in the location data they receive from wireless callers. But remember the three-legged stool, and the originating network, or the enterprise customer. For example, we recently worked with a large customer based in New England that boasted more than 25,000 network endpoints across 700 locations.

Call Center 40

Call Center Wireless Transportation Hospitality 40

Natalie Petouhof

FEBRUARY 22, 2016

Ubiquitous mobile wireless communications. Arlington is just one of many examples from the ICONICS customer base of a city that is implementing IoT — sometimes without actually realizing it — to improve operational visibility and lower costs. Sensors everywhere. Powerful data analytics. Graphic visualization tools.

Government 40

Government Wireless Analytics Transportation 40

Education Services Group

DECEMBER 13, 2021

The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.

Customer Success 52

Customer Success Wireless Training Tools 52

Michel Falcon Experience

JULY 17, 2015

But first we need to learn what customer experience is—as well as what it isn’t—and discover why organic growth is a must. Keynote: Verizon Wireless Retail Summit. And here’s why I want to teach you: for nearly a decade, customer experience has been my niche.

Industry 60

Industry eBook Employee Experience Wireless 60

SurveySparrow

JUNE 27, 2021

While TV, health, wireless carriers, and Internet service providers witnessed less decline in NPS score (less than 10 points). Also, at the initial stages of the pandemic, several organizations couldn’t cope with the new reality, which caused bugs, errors, slow processing, and eventually low NPS customer satisfaction.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Survey 52

Pointillist

MARCH 20, 2020

By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. Based on this information, they decide to send a personalized email offer to those who view the credit card offer and then abandon their journey.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Bold360

DECEMBER 1, 2016

When evaluating customer experience, you need to have a process where you’re consistently contacting recent customers to learn about the specifics of their experience in order rectify a negative experience or enhance a positive one. Treat your customers like people, not data. Oren Greenberg. kurve_digital. Erol Toker.

Software 40

Software Customer Experience Company CRM 40

Interactions

DECEMBER 18, 2024

But Carson pointed out that most of the time, companies are using customer survey data to make their decisions. He added that survey data often represents only 3% of the customer base and can be biased.

Innovation 62

Innovation Self Service Engagement Effort Score 62

Avaya

SEPTEMBER 21, 2016

Samsung is catering to customers. The company knows that customers may want to personalize their watches so they give them that feature. Conversely, Apple recently announced that we need wireless headphones or headphones with a lightning cable for the iPhone 7. That’s a very niche market.

Loyalty 40

Loyalty Banking Wireless Innovation 40