ShepHyken

NOVEMBER 20, 2017

In this excellent article, Ricardo shares 20 ways to get rid of the waste – the extra steps and friction we may be putting our customers through when they do business with us. Why Memory Is Your Most Powerful Tool For Building Customer Relationships by Yannis Kotziagkiaouridis. My Comment: Personalization is a hot topic.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

APRIL 2, 2018

My Comment: Here’s a short, but excellent, article on the right way to do a customer survey – at the right time, the right length, the right questions, and how to use the results. Sales & Happy People, Guaranteed: Customer Support That Works by Lightricks. Medium) Ever been put on hold for three hours?

Self Service 55

Self Service Customer Service Hospitality Survey 55

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Why Visual Support is the Future of Customer Service by Robert C.

Customer Service 66

Customer Service Net Promoter Score Self Service NPS 66

ShepHyken

APRIL 25, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post What Does Perfect Service Recovery Look Like?

Customer Confidence 67

Customer Confidence Customer Service Training Course Customer Service 67

ShepHyken

AUGUST 23, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken. The post Pay Attention!

Customer Service Training 95

Customer Service Training Interaction Customer Experience Training 95

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Enel Energia. Dominion Energy.

Call Center 81

Call Center Company Telecommunications Banking 81

ShepHyken

OCTOBER 23, 2023

In addition, customer support agents are using AI to help them get the right answers for their customers, making the agents “smarter” and more efficient. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Contact Center Loyalty Tips 69

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. Customer service is an attitude that is learned and cultivated over time. AI-powered Customer Service Tools.

Contact Center 98

Contact Center Customer Service Self Service How To 98

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

InteractionMetrics

AUGUST 14, 2024

That could be rate increases, supply chain difficulties, an unusual number of questions about a new product or service, or something else. Our Customer Service Evaluation shows you how you score in your current handling and how to do better and improve that score! Customers care less about how friendly the representative is.

Consulting 52

Consulting Customer Service Company Call Recording 52

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Maybe a child is crying in the background or we hear a lot of noise in the background, and it is their job to make sure it is still a good time to speak with a customer.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Enel Energia. Dominion Energy.

Call Center 52

Call Center Company Telecommunications Banking 52

ShepHyken

AUGUST 10, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Airlines 48

Airlines Policies Government Guidelines 48

ShepHyken

JANUARY 25, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

DECEMBER 18, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Journeys 79

Customer Journeys Customer Service Infographics Customer Service Training 79