BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 156

Sales Customer Service Sports Contact Center 156

ShepHyken

DECEMBER 11, 2020

H e explains how and why expanding customer care operations to include online chat and brand communities can elevate both self-service and customer care. “Hi, That little chat box in the bottom right corner of the screen promises to answer every customer question — but will it? Hi, how can I help you?”

Customer Care 116

Customer Care Self Service e-support Chatbots 116

InMoment XI

MARCH 26, 2025

Additionally, your survey should include an open-ended question that allows your customers to talk about whatever they want. Your brand will get a better idea of what customers care about and want changedand what you need to do to take action. Asking, Did the sales and customer support teams meet your expectations?

Survey 195

Survey Abandon Rate How To Customers 195

CSM Magazine

MARCH 10, 2025

SmartBear Customer Care team and Solutions Architect Joe Joyce earn global honors for customer service and support. SmartBear ,a leading provider of software quality and visibility solutions,is the winner of two Stevie Awards in the 19 th annual Stevie Awards for Sales & Customer Service.

Sales 52

Sales Customer Service Customer Care Innovation 52

BlueOcean

JANUARY 8, 2019

The far-reaching impact of a damaged reputation, the lost lifetime customer spend, and the expense of winning back that customer and/or acquiring new ones add up to a significant loss – in terms of both revenue and reputation. Calculating Lifetime Customer Value. The Cost of Customer Retention vs Acquisition.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

InMoment XI

OCTOBER 28, 2021

As Jan Carlzon, former CEO of Scandinavian airline SAS, once said, “If you’re not serving the customer, your job is to be serving someone who is.”. Every Team Owns Part of the Customer Experience. And of course, Customer Care is the safety net if something goes wrong along the way.

Airlines 370

Airlines CRM Government ROI 370

eglobalis

SEPTEMBER 28, 2024

Poor Understanding of Loyalty, CX, and Retention: Toyota dealers in my region (Bavaria) seem to have little understanding of how to build customer trust, loyalty, and confidence. They are more focused on making sales than nurturing long-term relationships, a strategy that could lead to declining trust and customer loss in the long run.

Automotive 472

Automotive Loyalty System Return on Investment 472

Bill Quiseng

FEBRUARY 22, 2022

Even if the traditionalists could hear, they would wear noise-canceling headphones, oblivious to the employees’ concerns and customer complaints. These traditionalists cared more about profits and didn’t care much about employees or customers. Let’s be revolutionary to improve the customer experience.

Customer Care 97

Customer Care Culture Employee Experience Customers 97

BlueOcean

NOVEMBER 30, 2018

Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. For more information, please contact Amy Bennet-Roach, Director of Sales and Marketing at 902.722.3312 or abennet@blueocean.ca. Sean Miller, Director of Workforce Management.

Management 227

Management Insurance Leadership Customer Care 227

Bill Quiseng

JULY 3, 2024

With that in mind, we, as customers, proclaim our independence from the tyranny of “Profits over People” retailers who care more about revenue dollars, market share, stock prices, bottom-line profits, and even their competitors, than people – us, the customers. We don’t just serve to satisfy customers.

Customer Care 78

Customer Care Retail Government Customers 78

Kate Nasser

OCTOBER 13, 2024

Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. The post Excellence: The Challenge is Consistency Not Repetition #CX #Leadership appeared first on KateNasser.com.

Leadership 106

Leadership Sales How To Customer Care 106

Zeisler Consulting

JANUARY 14, 2025

How will AI affect sales? Nevertheless, recently I had a very cool discussion with a friend of mine in the CX/UX space, and I posited the following theory, almost right off the top of my head as I was thinking it while I spoke: AI may actually make CX worse in the long run, or at least impede better Customer Experiences.

Contact Center 93

Contact Center Fashion Resources System 93

Kate Nasser

JANUARY 24, 2021

If you want future sales revenue, start w/ providing great customer service today. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com. True illustration fr Kate Nasser The People Skills Coach™.

Sales 113

Sales Customer Service Customers Customer Care 113

BlueOcean

JANUARY 21, 2019

Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 204

Customer Service Insurance Conference Customer Care 204

BlueOcean

JULY 9, 2024

Online sales are expected to exceed $1.7 trillion by 2027, representing an all-time high of over 20% of all retail sales. At the helm of this increase is the boom of online food and beverage orders, in which growth is nearly double that of all average eCommerce sales. These are stunning statistics.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

ECXO

JUNE 20, 2023

Business customers care about what your brand stands for. Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022.

B2B 367

B2B Brands Innovation Government 367

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

InMoment XI

NOVEMBER 18, 2024

Quantitative data offers a broad view of customer behavior across large segments. The trends identified can inform marketing decisions, product development, and sales strategies. Sprinklr Sprinklr is a unified platform for customer experience management, focusing heavily on social media and online engagement.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Brandwatch CX

APRIL 1, 2025

Social customer service costs around $1 per interaction , six times cheaper than phone support costs. While the cheaper cost of conducting customer care digitally might be expected to be the driving factor, in large part it is driven by consumers themselves. Done right, socialmedia customer care will benefit both parties.

Social Media 52

Social Media Customer Service Net Promoter Score Engagement 52

C3Centricity

SEPTEMBER 3, 2018

My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. I believe they show a serious problem in the business of looking after our customers today. By your customer care, that’s how. And knowing exactly what your customers want.

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Customer Bliss

MARCH 14, 2017

She was SVP of Worldwide Customer Solutions at Endeca, SVP of Services and Support at Enterprise Mobile, Chief Customer Officer at Bullhorn, and now CCO of Brainshark (following a stint as SVP, Customer Care) at the same company. ” The customers would agree, and provide benchmarks.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 156

Contact Center Sports Effort Score Customer Care 156

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. From a purely selfish perspective as a sales exec: pitching via Zoom or Teams is tough. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

InMoment XI

FEBRUARY 8, 2023

Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. But customer experience is a ribbon that cuts across these silos, and an effective CX program ensures that hand-offs between silos are clean and that no facet of the customer experience falls into the cracks.

Sports 221

Sports Financial ROI Leadership 221

Conversocial

MARCH 30, 2021

So, it’s no surprise that Business Insider is forecasting in the US m-commerce will account for $488bn, or 44% of online sales by 2024. On average, we spend around 3 hrs 15 minutes a day using them.

Sales 111

Sales Ecommerce Brands Consumers 111

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

BlueOcean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. This inevitably translates to higher contact volume in the customer care realm.

Omni-Channel 156

Omni-Channel Tourism Self Service Contact Center 156

BlueOcean

MAY 13, 2021

In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year. Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 Just look at Walmart’s third quarter online sales , which were up a jaw-dropping 79%. Where Does Customer Care Sit in All of This?

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About Blue Ocean.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

Lumoa

MAY 7, 2018

Lesson #4 Don’t be afraid to make radical decisions Perfection comes hard way in a startup and everything what you do, not excluding customer care could relate to that. You need to know that you will have to let some customers go every now and then. You need to know that you will let down some customers, overtime.

Customer Experience 231

Customer Experience NPS Metrics Customer Centricity 231

BlueOcean

OCTOBER 4, 2021

And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

C3Centricity

SEPTEMBER 16, 2019

I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having. My regular searches include customer service, customer satisfaction, customer care and similar topic areas. Google is my best friend!

Customer Centricity 184

Customer Centricity Measurement How To Customer Satisfaction 184

InMoment XI

AUGUST 22, 2022

When you lose an employee: You Lose: Existing Customer Relationships: When you lose a customer-facing employee like a salesperson or an account manager, you can also lose their contacts and relationships. These customers will likely follow that sales person to their next dealership should they decide to move on.

Employee Experience 195

Employee Experience eBook Employee Engagement Call Center 195

Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

C3Centricity

MARCH 15, 2018

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Fast, Personal Service Is Directly Linked to Customer Loyalty. Looking at these findings, it gives me hope for a more human approach to customer connections by manufacturers and retailers alike.

Data 312

Data Retail Analysis Analytics 312

Lumoa

AUGUST 3, 2021

In short, everyone who touches a part of the customer journey should interact at some point. Teams like support, marketing, R&D, and sales commonly work together since any improvements are likely to require work within all areas. For example, something like a sign-up involves customer care, design and marketing, and sales.

Customer Journeys 243

Customer Journeys Customer Experience Touchpoint Customers 243