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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

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Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!

ijgolding

According to their website, Specsavers is a Partnership of nearly 2,000 locally-run businesses (opticians), committed to delivering high quality, affordable optical and hearing care in the communities they serve. When talking about customer care, they state: At Specsavers, we aim to bring you the highest standards of service and expertise.

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10 First Steps to Improve Your Customer Experience

Comm100

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Both companies have benefitted from having a customer-oriented culture, both in terms of revenue and customer loyalty.

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4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

A more efficient and accessible system is providing your patients’ customer care. This shows you care about the patient’s time and don’t want to waste it. There are some seminars available specifically targeted towards doctors. System integration mainly means you must utilize the advances of technology.

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Artificial Intelligence and the Customer Journey

Horizon CX

Yes, they recommend that you Tweet your issue on their Customer Care Twitter page. I was pleasantly surprised to not only get a quick response but also a chance to speak with a sales operations analyst where I was able to provide them with detailed customer feedback. I tried that to no avail.

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Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden

Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Ligea Adsit, Former Supervisor, Customer Care, Thrifty Rent-A-Car System, Inc.

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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Ligea Adsit, Former Supervisor, Customer Care, Thrifty Rent-A-Car System, Inc.