ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions.

Customer Experience 220

Customer Experience Data Customer Centricity Culture 220

DCX

JULY 30, 2024

Think about it: What could you achieve if your whole team caught your customer-centric fire? Your customers are counting on you. A CX Leader's Guide to Organizational Buy-In As a CX leader, you know that customer centricity is the cornerstone of business success in today's market. Don't let your passion fizzle out.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 329

Innovation Leadership How To Marketing 329

Forrester's Customer Insights

OCTOBER 27, 2024

Last week, I attended Basware’s annual customer event in Lisbon. The event focused on sharing the latest product and strategy updates with customers and gathering their feedback on products and user experiences. A recurring theme was Basware’s customer-centric innovation.

Customer Centricity 26

Customer Centricity Analytics User Experience Innovation 26

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship. She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022.

Banking 143

Banking Customer Centricity Culture Communication 143

CSM Magazine

OCTOBER 30, 2024

Winners included Dulsco for Customer Happiness Team of the Year, Autostrad Rent A Car for Customer Happiness Company of the Year – SME, and ORO24 Developments for Customer Happiness Real Estate Developer of the Year.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

Alida

DECEMBER 4, 2017

Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At least not yet.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ClearAction

NOVEMBER 27, 2018

Customer-Centric Marketing: Align for Growth Lynn Hunsaker. Customer-centric marketing has several layers of meaning. The most popular layer means personalization of communications, toward increasing customer lifetime value. First Layer: All Customer Touch-Points. Find customer insights about “the how”.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Customers 74

ECXO

NOVEMBER 11, 2024

Training should encompass not only product knowledge but also insights into market trends, customer behavior, and emerging technologies. A knowledgeable sales team is better positioned to innovate and adapt distribution strategies that enhance the customer experience.

Loyalty 328

Loyalty B2B Multi-Channel Training 328

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs.

Innovation 153

Innovation Technology Self Service Call Center 153

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

ECXO

AUGUST 21, 2024

Similarly, successful customer experience organizations are not static; they constantly evolve. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. Here’s how you can become the King Midas of Customer Experience in your organization.

Social Media 156

Social Media Touchpoint Net Promoter Score Effort Score 156

Eptica

NOVEMBER 8, 2017

Date: Wednesday, November 8, 2017 How to make your organization truly customer centric. Author: Olivier Njamfa We all know that today it’s vital to put customers at the heart of your business. How do you become more customer centric? Published on: November 08, 2017. I am going to focus on four of them here.

Customer Centricity 96

Customer Centricity How To Self Service Chief Customer Officer 96

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. And she took 6th place in one of the major amateur events during the climbing competition.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 300

Entertainment Culture Connections Consulting 300

Totango

AUGUST 27, 2018

Discover how leading enterprises are driving positive change to meet these modern demands with the latest technologies and innovations. Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Come see us in Barcelona!

CRM 67

CRM Customer Centricity Innovation Meeting 67

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

ClearAction

OCTOBER 25, 2018

Customer-Centric Marketing: Step-Up Performance Lynn Hunsaker. Customer-centric marketing is necessary, yet far from sufficient — from customers’ and investors’ perspectives. Typical roles adopting customer-centric marketing are in the marcom area: digital, content, automation, intelligence, retention, advertising.

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

Talkdesk

FEBRUARY 5, 2020

Have you or a colleague been responsible for a substantial change in customer experience in your organization? Do you use Talkdesk technology to drive the strategy for customer-centricity? If so, apply today for the CX Innovators Awards! Read why our customers recommend us. The post Calling out All CX Innovators!

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Amity

JUNE 24, 2018

This is where customer-centric thinking plays a critical role—it ensures that your customers are at the front of your organization from product development to the post-sales process. Customer-centric thinking gives customers a positive experience that will bring value to both the vendor and the customer.

Customer Centricity 79

Customer Centricity Software Customers Customer Success 79

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

ECXO

APRIL 14, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. In her role, Emma focuses on helping organizations understand how they transform their business and find creative and innovative solutions to help them move closer to their customers.

B2B 156

B2B Engagement Consulting Culture 156

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 156

Culture Connections Contact Center Leadership 156

Uniphore

NOVEMBER 11, 2021

Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. Deliver a seamless journey across multiple channels.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Analytics 138

Analytics Innovation Customer Experience Analysis 138

Ann Michaels and Associates

JULY 26, 2024

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Develop detailed customer personas to better tailor your products, services, and marketing efforts. Make it easy for customers to find information, make purchases, and receive support.

Loyalty 52

Loyalty Net Promoter Score Customer Journeys Social Media 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

BirdEye

NOVEMBER 11, 2024

Let’s explore these innovative success stories that are redefining local marketing. These UK businesses proved that with a little creativity, local companies can make a huge impact without breaking the bank. Across the UK, local businesses are creating standout campaigns through creativity and community connection. Ready to be inspired?

Examples 52

Examples Social Media Multi-Channel Marketing 52

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 195

Customer Experience Feedback Advertising Survey 195

CSM Magazine

OCTOBER 3, 2024

Congress officially recognized the importance of the event, and it has since been celebrated worldwide. This acknowledgment highlighted the growing awareness of the impact customer service has on brand reputation and business outcomes. It is an opportunity to reinforce a customer-centric culture within the organization.

Customer Service 52

Customer Service Customer Centricity Culture Exercises 52

CSM Magazine

JUNE 24, 2021

The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. Why is customer service a problematic aspect of the legal industry?

Customer Centricity 52

Customer Centricity Technology Social Media Chatbots 52

Experience Investigators by 360Connext

JULY 11, 2023

“We’re going to be customer-centric !” The Ideals of Proactive Customer Experience Leadership Proactive customer experience leadership involves intentional strategy, clear communication, employee empowerment, and a commitment to continuous improvement. Let’s explore each aspect further: 1.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. This year among the main topics of "Technology" and "AI in Our Lives", you could also hear companies, both scaling and large, starting to talk about customer experience. Start your CX journey by downloading our guide to customer experience.

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision. But you can’t adapt if you don’t understand customers.

Customer Experience 105

Customer Experience Case Study Customer Centricity Contact Center 105