Helpware

JULY 14, 2017

Show Off Your Customer Service Team. If your customer service received great ratings from customers, don’t just hide in some backpages. Take the last 20 or so customer reviews and make it the focus of attention on your customer service page. So go public with your customer support team.

Customer Service 40

Customer Service e-support Customer Service Representative Fashion 40

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. Confident, happy, and proud employees are going to serve customers with pleasurable experiences ensuring that they return soon and make future purchases.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

CSM Magazine

MAY 19, 2022

Carly Freeman, Head of Customer Services at Insite Energy , shares some key lessons learned while helping people at the sharp end of a crisis. When times are hard for customers, high quality support is an absolute imperative. When our customers reach out to us, we must ensure we’re there to help.

Self Service 52

Self Service Wait Times Customers Training 52

InteractionMetrics

APRIL 16, 2024

For example, Starbucks customers typically care much more about getting their order quickly than whether the barista uses their name–which is a nice touch and definitely affects the experience, just not by as much as how long the customer waits in line. Whatever you promote about your company sets up what customers expect.

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Read some of our favorite customer service books.

Self Service 40

Self Service Training Customer Expectations Interaction 40

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. Customer service chatbots don’t just benefit the end consumer.

Chatbots 130

Chatbots Software Self Service Wait Times 130