TechSee

OCTOBER 17, 2024

This not only impacts revenue, but also erodes customer confidence. Scalability and First-Call Resolution: Industries with a wide array of products or services require scalable support solutions that can efficiently handle diverse customer needs while minimizing truck rolls.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

InMoment XI

SEPTEMBER 26, 2024

Training and Coaching Costs: New hires must be trained not just on your product or service, but on how to handle a wide variety of customer issues. Regular coaching and upskilling are necessary to keep agents effective, especially as new products, policies, or technologies roll out.

Call Center 195

Call Center Self Service Contact Center ROI 195

Stella Connect

SEPTEMBER 28, 2021

Brick-and-mortar stores still exist, but the retail customer experience largely takes place online rather than only in the confines of a physical location. 64% of customers will stop doing business with a brand altogether after just two or three poor service interactions, according to the 2021 Customer Service Trends report.

Retail 52

Retail Customer Experience Ecommerce First Call Resolution 52