Ecommerce Customer Experience: How to Improve and Measure It
InMoment XI
JULY 23, 2024
The Difference Between Ecommerce Customer Experience and User Experience While user experience (UX) focuses on the usability and functionality of a website or product, ecommerce customer experience (CX) covers a broader spectrum. Having a good or even a bad e-commerce customer experience can significantly impact your bottom line.
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