Customer Engagement Return on Investment Wireless 
Alliance by IFS
JANUARY 30, 2017
This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. Because there is a clear return on investment (ROI) both in efficiency and cost savings, as well as in customer relations.
West Monroe
JANUARY 23, 2022
Utilities must balance capital investment and operations and maintenance (O&M) costs and adopt equipment and technologies in a manner that best serve customer needs while meeting reliability needs and regulatory objectives. Even so, the final stage of the process—reaching customers—is the hardest part to get right.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pointillist
AUGUST 26, 2019
Fortunately, this process can be automated by using a customer journey analytics platform that includes identify resolution to seamlessly integrate customer VoC data, such as NPS surveys, with operational data. A Global Insurer Links NPS to Premium Income Insurers are traditionally low-touch, low-engagement companies.
Bold360
DECEMBER 1, 2016
Taking a data-driven approach to identify and understand customers before developing a strategy and designing a solution can pay massive dividends to your business and customers. Erol Toker is the Founder and CEO of Truly Wireless. Ajay Prasad. Erol Toker. TrulyWireless.
Interactions
DECEMBER 18, 2024
.” However, our panel explained that this approach often leads to local optimization at the expense of increasing customer effort. But this shift requires a holistic view of the customer journey, considering both the self-service experience and the outcomes of the live agent conversation across the contact center.
Expert insights. Personalized for you.
50 
Let's personalize your content