Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business.

Customer Insights 62

Customer Insights Data Analytics How To 62

transcosmos Information Systems

AUGUST 29, 2016

Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ?

Ecommerce 48

Ecommerce e-support How To Poor Customer Service 48

Comm100

MARCH 1, 2018

Many e-commerce sites fail entirely at providing assistance to their customers. And this becomes a problem when, according to a study by eConsultancy , as many as 83% of online shoppers need support to complete a purchase. Many companies tend to offer support by phone and email. Build an Optimal Channel Mix.

Contact Center 148

Contact Center e-support Self Service Knowledge Base 148

Magellan Solutions

JULY 28, 2021

Ecommerce became table stakes. Where customer journeys used to be relatively linear, today they’re anything but. Some sellers limit their activities to their own eCommerce storefront. Omnichannel retail creates a range of customer touchpoints. Ecommerce marketplaces. COVID-19 hasn’t stopped people from transacting.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

Centercode

FEBRUARY 11, 2021

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. Customers Are Getting More Self-Reliant. What happened exactly?

e-support 98

e-support How To Policies eBook 98

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Others lack any remote options for care, which is critical for at-risk customers and patients who need access to a pharmacist or medical provider from home.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Bold360

OCTOBER 20, 2016

In brick and mortar stores, a good staff member will excel at remembering customers by face or name. They might have a wide knowledge of their product lines and be skilled in building a rapport with customers they recognise as their ‘regulars.’. Anne Fisher believes support bots are one excellent solution for this.

Self Service 85

Self Service e-support Multi-Channel Poor Customer Service 85

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

CSM Magazine

JULY 29, 2024

In the world of ecommerce and retail, order fulfillment can make or break your business. Mastering the art of delivering products to customers seamlessly is a crucial factor in retaining loyalty and scaling operations. It’s important to know what to avoid in order to keep your customers happy.

e-support 52

e-support Ecommerce Retail Customer Satisfaction 52

Kustomer

JULY 8, 2020

The Shopify Plus Certified App Program supports the largest Shopify merchants by helping them find the apps and solutions they need to build and scale their business. The world’s leading brands need a customer service CRM that can scale as they do. That’s why this partnership with Shopify Plus is so exciting for us.

e-support 74

e-support CRM Omni-Channel Loyalty 74

transcosmos Information Systems

JULY 24, 2016

Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on top of your priorities. Lack of a well-design customer service support model. E-commerce. Technology.

Industry 48

Industry Customer Service Telecommunications e-support 48

rethinkCX

JUNE 11, 2024

The right customer service software can transform your operations, delight your customers, and give you a data-driven edge. AI is sharper, omnichannel is non-negotiable, and customers expect instant, personalized support. What is Customer Service Software? How Does It Work? Without software, thats chaos.

Software 52

Software Customer Service e-support Social Media 52

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. It’s the last group that will win the digital customer experience game. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. She worked on it every day between 4.00

Self Service 9

Self Service Customer Service Retail e-support 9

ProProfs Chat

MAY 6, 2020

The reason why customer interaction data is pivotal for companies is that they get to learn where their business needs to improve, what services need upgrading, and how they can improve existing work processes that ultimately help them to build good customer experience. Good Customer Experience Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Magellan Solutions

JULY 9, 2021

A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Customer Support Outsourcing. Our call center services inbound assist your customers in making cost-effective and correct use of a product. Dedicated Customer Support $10-$22.

Call Center 52

Call Center Contact Center e-support Insurance 52

SurveySensum

JANUARY 11, 2024

It’s a clear example of how the right tools can transform the everyday workflow into a more efficient and customer-focused operation. When your employees are equipped with the right tools and resources, they feel valued and supported. This confidence is infectious and shows in how they handle customer queries and challenges.

e-support 52

e-support Culture Feedback Ecommerce 52

Pink Guava

DECEMBER 21, 2018

It creates relevance and trust which is important to understand and deliver value as per the customer expectations. For instance, in E-commerce business models customers seek- Ease, Relevance and Trust for the transactions and the commerce they are having. And the organisational purpose around it can enhance experience.

Omni-Channel 40

Omni-Channel Trends Customer Experience Social Media 40

Kustomer

JULY 8, 2020

Kustomer’s seamless integration with the Shopify App creates contextualized, actionable customer profiles so that merchants and agents can build and drive more personalized and data-driven customer journeys, while resolving conversations quickly and building long-term customer loyalty. About Kustomer.

CRM 52

CRM Customer Service Self Service Omni-Channel 52

Optimove

NOVEMBER 14, 2019

Facebook Custom Audiences + Optimove = A killer retention marketing channel. Flow’s global e-commerce platform enables retailers to sell products internationally, by simplifying the international ecommerce process.

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

SurveySparrow

MARCH 3, 2024

You are running an online eCommerce business. The customer liked the product, which is obviously the reason why they chose to move it to the cart. Examples of Good Payment Experiences E-commerce sites that remember your payment information ( securely ) and allow you to complete a purchase with a single click.

How To 52

How To Banking e-support Survey 52

delighted

JULY 19, 2019

But, we think it’s important to single out, as many businesses struggle to keep up with digital transformation (think brick-and-mortar retail versus ecommerce) and its impact on their customers and internal operations. Further reading and resources: What is Digital Customer Experience? Customer satisfaction.

Resources 56

Resources Customer Journeys Customer Experience Net Promoter Score 56

LiveChat

APRIL 3, 2017

Deliver more value than your customers expect. After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated. If you’re having an issue with your tablet, you’re just one click away from immediate support.

e-support 51

e-support Retail Customer Service Representative Innovation 51

Magellan Solutions

MAY 13, 2020

This is to learn about their customers’ expectations, perceptions, as well as areas to be improved in their product or service. With well-designed survey questionnaires, it’s easy to determine the level of satisfaction of customers. It’s a fact that transactional data is vital to everyone within eCommerce.

Data 52

Data Strategy Social Media Survey 52

ProProfs Chat

AUGUST 8, 2019

By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. the best technology to reach customers before they do.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Kustomer

AUGUST 20, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Aarde Cosseboom and Vikas Bhambri to discuss how to use AI in contact centers. Aarde is the Senior Director of Technology and Product for Global Member Services for an E-Commerce company called Textile. And it goes back to expectations.

Contact Center 52

Contact Center Omni-Channel Chatbots Self Service 52

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Wendy Glavin. wendyglavin. Jess Tiffany.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40