Customer Experience Design Customer Service Training Policies 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.
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ShepHyken
DECEMBER 5, 2018
These are the “convenience infractions” that potentially drive away customers. Bad policies: I hate when someone does something that seems like a waste of time, and then blames it on a policy or gives me a negative response to a question and says, “It’s company policy.”. This isn’t designing labels and packaging.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Myra Golden
APRIL 28, 2021
I’m a contact center supervisor who trains, yet I don’t have a training background. Here’s the advice I gave Sherry: Distance doesn’t have to be a barrier to quality customer service training. Designate time to play virtual games to build teamwork and morale. What advice can you give me?
Myra Golden
OCTOBER 18, 2016
Trust me, your customers would rather hold for a few more seconds than have to make repeat calls to get their problems solved. Make sure you’re measuring what really matters to your customers. Fix what frustrates your customers . A company called me to deliver customer service training.
Myra Golden
OCTOBER 18, 2016
Trust me, your customers would rather hold for a few more seconds than have to make repeat calls to get their problems solved. Make sure you’re measuring what really matters to your customers. Fix what frustrates your customers . A company called me to deliver customer service training.
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