CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

Customer Experience 182

Customer Experience Customer Journeys Tourism Exercises 182

Kristina Evey

NOVEMBER 29, 2017

While the resort itself was beautiful in design… we were shocked when we entered the entertainment venue. Not trying to sound negative, but it appeared that someone has non-handy as myself had done the job and that no one in the entertainment venue was concerned about the professionalism of the job. why did ours?

Brands 149

Brands Customer Experience Entertainment Hotels 149

Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. To prevent this negative customer experience scenario from repeating itself, telecom companies must transform their customer communications by embracing new technologies and channels. . Stephanie Clarke. Mon, 09/28/2020 - 16:27.

Customer Experience Management 52

Customer Experience Management Omni-Channel Self Service Customer Experience 52

BirdEye

DECEMBER 14, 2022

Promotional content often includes coupons, discount codes, and early access, making it a format that converts followers into customers. Entertainment: Entertainment content focuses on making your followers feel engaged with your posts. The more general and entertaining the poll, the more likely you’ll get a lot of engagement.

Social Media 98

Social Media eBook Infographics Entertainment 98

BirdEye

FEBRUARY 5, 2025

Use humor in your posts A witty and humorous tone can make your brand more relatable and entertaining. The post 21 surefire tips to boost your restaurant social media marketing efforts appeared first on Birdeye Customer Experience Management.

Social Media 104

Social Media Tips Marketing Video 104

BirdEye

DECEMBER 15, 2022

If you’re trying to boost your follower count, entertaining content like images and videos might serve you best. Secret menu” options or “menu hacks” have consistently provided social media followers with entertainment. These hacks encourage customers to think outside the box when ordering at their favorite fast food stops.

Social Media 98

Social Media How To Entertainment Effort Score 98

InMoment XI

SEPTEMBER 25, 2024

Traditional customer churn prediction models rely on transaction histories and demographics data but fail to incorporate consumer-generated input with real customer sentiment. They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports. “The

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

NOVEMBER 27, 2023

The agent will follow up with the customer in 2 days to confirm the receipt of the replacement order.” This capability allows agents to spend more time talking to callers waiting in the queue rather than engaging in after-call work, thereby improving customer experience.

Self Service 120

Self Service Contact Center Analytics Effort Score 120

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. Rose has some entertaining examples where he illustrates that point. Joseph Pine and James H.

Consulting 148

Consulting Entertainment Groups Customer Experience 148

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. It’s the same idea of consolidation with the concept of Customer Science. I love Amazon just as much as I love Apple (which, as many of you know, is a lot). It’s not wrong to repackage, either.

Net Promoter Score 139

Net Promoter Score Customers Data Effort Score 139

SurveySparrow

NOVEMBER 28, 2019

The keynote speakers of NGCX 2020 are Kristin Reilly-Vp of Global People Experience-Walmart, Raj Sivasubramanian- Customer Experience Leader, Airbnb, and many other eminent thought leaders. Who should attend: UX/UI experts, Customer experience Managers, CX design professionals.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

BirdEye

MAY 3, 2023

Known for its engaging content, BuzzFeed uses personalized, segmented email campaigns to keep subscribers informed and entertained while encouraging them to explore more content. These entertaining videos showcase the power of their blenders while reaching millions of viewers, resulting in increased brand recognition and sales.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance.

Sports 71

Sports Customer Experience Handbook Case Study 71

BirdEye

FEBRUARY 20, 2025

People take breaks, scroll through their feeds, and engage with relatable or entertaining content. By now, users are in full work mode but take frequent social media breaks to stay entertained and informed. This is a great time to post light, entertaining content or promotional offers that align with weekend plans.

Industry 52

Industry Social Media Tips Video 52

BirdEye

APRIL 10, 2025

Teach, entertain, or inspire in a way that aligns with your identity or brand. The post How to get more followers on TikTok: 9 underrated tips the algorithm favors appeared first on Birdeye Customer Experience Management. Heres how to create high-quality content that earns loyalty: Deliver value fast. Stick to a niche.

Tips 52

Tips Social Media How To Video 52

BirdEye

OCTOBER 16, 2020

Here are a couple of tips to make sure that your experience is worth raving about. These days, customers’ attention spans are short. Magazines in waiting often are not enough to keep customers entertained. Instead, many dealerships are getting creative in capturing customer interest. Improve your waiting area.

Strategy 98

Strategy Customer Experience eBook Tips 98

BirdEye

JULY 14, 2022

Your content should be entertaining, inspiring, or otherwise thought-provoking if you want your audience to share it with their friends and family. With Birdeye, you can easily attract new leads, turn them into customers, receive feedback, and ask for referrals all with one platform. Why viral marketing campaigns work.

Marketing 19

Marketing Social Media Video Advertising 19

BirdEye

FEBRUARY 15, 2023

TikTok TikTok is an outstanding platform for those looking to create a meaningful connection with the younger generation through entertaining and engaging short-form video clips. Because of its popularity with gen Z and millennials, dentists should create content that combines educational and entertaining. Watch our free demo today.

Social Media 96

Social Media Video Guidelines Entertainment 96

BirdEye

APRIL 13, 2023

Technology businesses can use Twitter to promote their products or services, engage with customers, and provide customer support. Entertainment businesses can leverage Twitter to promote movies, TV shows, and other content to raise awareness around new releases. Consider the ad by Drinkfinity below.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

APRIL 24, 2023

Content focus: B2B content tends to be more informational, educational, and industry-specific, whereas B2C content is often entertaining, emotional, and lifestyle-oriented. Podcast marketing: Includes producing and promoting podcast episodes to share knowledge, entertain, or discuss industry trends.

Marketing 93

Marketing Social Media B2C Advertising 93

NetBase

APRIL 8, 2020

Regardless of where they were on the experience spending spectrum, all of that came to a halt just a couple of days later. Restaurants have been forced to close their doors and the entertainment industry took a big hit.

Social Media 98

Social Media Healthcare Entertainment Travel 98

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings.

Social Media 69

Social Media Entertainment Video Insurance 69

BirdEye

FEBRUARY 27, 2025

Entertain with an interactive menu A digital menu isn’t just a convenience; it’s an essential tool for engaging potential customers. Restaurants with interactive, visually appealing menus see higher online order rates and increased customer satisfaction. Get started with Birdeye. Watch a demo now.

Tips 52

Tips Social Media Multi-Channel Connections 52

BirdEye

FEBRUARY 27, 2025

Entertain with an interactive menu A digital menu isn’t just a convenience; it’s an essential tool for engaging potential customers. Restaurants with interactive, visually appealing menus see higher online order rates and increased customer satisfaction. Get started with Birdeye. Watch a demo now.

Tips 52

Tips Social Media Multi-Channel Connections 52

CSM Magazine

OCTOBER 6, 2022

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. Rajesh Subramaniam, Global CEO of ResultsCX, said: “The U.K. and continental Europe are strategic markets for us.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

BirdEye

FEBRUARY 20, 2025

Known for its location-based check-ins, it provides customer reviews and insights based on visits. Tourists and locals trust Foursquare for honest, location-specific reviews, particularly for dining and entertainment. Want to see how Birdeye can help you dominate review sites in Australia? Get started today and take your reputation.

Automotive 94

Automotive Insurance Healthcare Hospitality 94

BirdEye

APRIL 15, 2025

The goal is to attract customers by educating, entertaining, or solving a problem they already care about. The post Attraction marketing makes customers trust first before they buy from you appeared first on Birdeye Customer Experience Management. Instead of leading with a pitch, you lead with value.

Marketing 52

Marketing Social Media Multi-Channel Brands 52

BirdEye

MARCH 6, 2025

Create content that informs, entertains, or solves problemswhether through blog posts, video content, or social media posts. Regular, high-quality content boosts search engine rankings, attracts a niche audience, and increases credibility with target customers. What role does content creation play in online visibility?

Tips 85

Tips Tools Social Media Multi-Channel 85

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

SEPTEMBER 29, 2023

Coal – buyer persona for a real estate business 32-year-old marketing manager, Coal, makes $80,000 a year and is looking for a new home. Coal wants to find a modern home in a dynamic neighborhood with many shopping, dining, and entertainment options. He values style, convenience, and a sense of community.

How To 111

How To Insurance Social Media Multi-Channel 111

DCX

JUNE 16, 2024

When you browse through the in-flight entertainment options, you'll see ads tailored just for you. Unleashing the Power of Data and AI in CX Webinar: Transforming Customer Experience & Retention | 18 June 24 (techforge.pub) Customer Experience (CX) is a key market differentiator in today's competitive landscape.

Airlines 52

Airlines Advertising Transportation Entertainment 52

BirdEye

MAY 10, 2023

Consistently educate, inform, and entertain them while simultaneously familiarizing them with your products or services. The post 12 Marketing strategy examples, plus tips appeared first on Birdeye Customer Experience Management. Content marketing Attract potential clients and generate revenue with high-value content.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

DECEMBER 20, 2022

Experiment with content. Instagram has become a source of entertainment, information, and promotion for all businesses, which means users have a wide variety of content options. With Birdeye Messaging, you can view, respond to, and manage all your messages from a simple, easy-to-use dashboard.

Tips 98

Tips Social Media How To Guidelines 98

NetBase

MARCH 27, 2020

In 2015, Netflix, a giant in media entertainment, used a little Advanced AI to listen to what their customers were saying, and what they found was frustration. Falling asleep, binge-watching their favorite shows, customers were growing agitated upon waking, only to find show spoilers as their series continued to play as they slept on.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

BirdEye

MARCH 28, 2025

Highlighting local businesses, schools, parks, and entertainment spots in your target area helps buyers envision what it would be like to live there. The post How to close more deals with real estate social media marketing appeared first on Birdeye Customer Experience Management.

Social Media 52

Social Media Marketing How To Video 52

BirdEye

DECEMBER 30, 2023

Ensure variety in your content (educational, entertaining, and updates) to cater to diverse audience interests. The post How to create an impactful Twitter business profile appeared first on Birdeye Customer Experience Management. Consistent posting: Regularly post engaging content, ideally one to four times a day.

How To 111

How To Social Media Advertising Analytics 111

BirdEye

DECEMBER 28, 2022

Pick a funny photo or video to give your audience more incentive to come up with something entertaining. The post 9 Social media contest and giveaway ideas that work appeared first on Birdeye Customer Experience Management. Trivia contest. A trivia contest is always a fun way to generate buzz for your brand.

Social Media 19

Social Media Video Brands Engagement 19