BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. Without it, youre missing out on website traffic, brand trust, and, ultimately, new customers. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results.

Tips 85

Tips Tools Social Media Multi-Channel 85

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

Consumers 116

Consumers Report Data Multi-Channel 116

BirdEye

FEBRUARY 4, 2025

While a single negative review can impact customer sentiment, the right online reputation management tools help you monitor, respond, and build trust, ultimately driving revenue. Not all reputation management tools deliver the same results. Bottom line up front Your brand's online reputation is a business asset.

Tools 52

Tools Brands Management Multi-Channel 52

Customer Bliss

FEBRUARY 13, 2018

“Brands need to do things that build trust and reliance, just like you would in interpersonal relationships,” says Josh Ives , the VP of Customer Experience Management and Strategy at Samsung Electronics America. Josh has always been interested in the relationship between marketing and services. CX Click To Tweet.

Leadership 141

Leadership Customer Experience Customer Service Call Center 141

BirdEye

APRIL 11, 2025

It calls for local expertise, a consistent local SEO strategy, and a partner who understands your region, industry, and customers. In this blog post, well walk you through how to choose the right local SEO agency that can help your multi-location business thrive in the UK market.

Multi-Channel 52

Multi-Channel Social Media Case Study Strategy 52

Comm100

DECEMBER 11, 2017

Having an organizational framework that is aligned with customer experience is important because all the employees have to chip in. Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience.

Customer Experience 152

Customer Experience Social Media Self Service Multi-Channel 152

Thematic

FEBRUARY 24, 2025

The key is not just collecting data—but acting on it before customers decide to leave. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Retently

AUGUST 5, 2024

SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. Satismeter Description: Satismeter supports various survey types, including NPS, CSAT, and PMF , and integrates with customer success platforms.

NPS 100

NPS B2B Software Net Promoter Score 100

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. But this knowledge does not come easy.

How To 111

How To Insurance Social Media Multi-Channel 111

BirdEye

MARCH 27, 2025

Whether youre a multi-location firm or a growing startup, your Instagram handle needs to be as unique as your business. Examples: @SavorLocal, @DineDaily 8 Instagram username ideas for retail businesses Retail businesses should use Instagram handles that are clear, brandable, and customer-friendly.

Brands 52

Brands Tips Social Media Examples 52

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Maz Iqbal

DECEMBER 2, 2014

It only takes one Tony Hsieh to show us all what Customer Service authentically-radically is. It only takes one Jeff Bezos to transform retailing and show us what the digital Customer Experience can be / should be. Because, it only takes one Steve Jobs to make a dent in the universe.

Omni-Channel 76

Omni-Channel Customer Experience Multi-Channel Leadership 76

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies. I reviewed over 20 different offerings.

Company 111

Company Management Social Media How To 111

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Comparing Cost and User Experience Not every tool is one-size-fits-all.

Survey 52

Survey Multi-Channel ROI User Experience 52

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. A/B or Multi-Variate testing (MVT) segmentation. Customer Experience Management.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. See Pricing FREE DEMO 10. Get started with Birdeye. Watch a demo now.

Tips 52

Tips Social Media Multi-Channel Connections 52

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. See Pricing FREE DEMO 10. Get started with Birdeye. Watch a demo now.

Tips 52

Tips Social Media Multi-Channel Connections 52

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Lumoa

SEPTEMBER 11, 2023

Steps to Create a Customer Experience Strategy Delighting your customers to the point that they continue to support your business over the competition isn’t easy, but it’s certainly worthwhile. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

Steps to Create a Customer Experience Strategy Delighting your customers to the point that they continue to support your business over the competition isn’t easy, but it’s certainly worthwhile. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

BirdEye

APRIL 20, 2023

Smaller businesses work to generate local leads using tactics that will attract customers located within close proximity. The types of businesses that benefit the most from these leads include hardware stores, bars, restaurants , coffee shops, electricians, florists, independent retailers, mechanics, plumbers, and realtors.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Forcivity Salesforce

APRIL 1, 2022

Customer experience management in financial services is becoming more and more critical to success for the industry. Changing customer expectations and evolving government regulations have triggered a period of transformation for financial service providers. Unfortunately, this too is becoming obsolete.

Financial 52

Financial Self Service Customer Experience Multi-Channel 52

Beyond Philosophy

JUNE 1, 2015

These programs produce positive sales increases for hotels, for example, but negative sales impact on car rental, airlines and food retail. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. In the U.K.,

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

CSM Magazine

OCTOBER 6, 2022

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. ResultsCX’s clients are in health insurance, media, telecommunications, retail, technology, and financial services.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. Frequently asked questions about review monitoring Monitor your reviews with Birdeye – the top-rated review and reputation management platform What is review monitoring?

Tools 98

Tools Brands Social Media Multi-Channel 98

BirdEye

DECEMBER 5, 2023

Regularly review and adapt your strategy Your reputation management plan should be flexible. Retail businesses, with their direct consumer interaction, can particularly benefit from a structured approach. Delve into this further in our retail reputation management blog post.

Brands 110

Brands Management Social Media Analytics 110

SurveySparrow

SEPTEMBER 20, 2021

Feedback collection for diverse channels. Medallia Social for social reputation management. Multi-channel data collection. Research panel management. Call management. GetFeedback by SurveyMonkey is built for customer experience management. Custom dashboards. Lifecycle surveys.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. The only support channel is email which takes a lot of time to respond and resolve.

Tools 52

Tools Multi-Channel Consulting Survey 52

BirdEye

APRIL 6, 2023

If you’re leaning toward this industry, check out these 10 online business opportunities: Dropshipping Source: Feedough With dropshipping the seller doesn’t stock or ship products to customers, but instead transfers customer orders and shipment details to either the manufacturer, a wholesaler, another retailer, or a fulfillment house.

Insurance 98

Insurance Social Media Transportation Consulting 98

transcosmos Information Systems

OCTOBER 22, 2015

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Think Customers. Salesforce Blog.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Think Customers. Salesforce Blog.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . It uses multi-level feedback systems to survey customers about their experiences.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52