eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process.
eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. Every company faces unique challenges, and the needs of customers are constantly evolving, making a standardized approach inadequate. What about flexibility?
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InMoment XI
NOVEMBER 14, 2024
Tracking these conversations with a social listening tool helps improve marketing efforts. What to Look For in A Social Listening Tool? From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions. Sentiment analysis also helps with effective customer service.
eglobalis
JANUARY 13, 2025
Introduction Salesforces new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
ECXO
NOVEMBER 19, 2024
The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. For businesses, this translates into the need to build strong relationships with customers.
eglobalis
FEBRUARY 3, 2025
Introduction In todays digital age, the relationship between technology and customer experience (CX) has become almost inseparable. As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions.
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Customers expect to be able to interact with your organization whenever and however they want. DMG Consulting’s new white paper examines the ways generative AI (GenAI) and automation can be applied to drive significant business outcomes — and the tools and applications to consider to make that happen.
Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology
The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. This webinar will provide actionable insights to help your teams align for real revenue impact! Register today to save your seat! 📆 September 19th, 2024 at 9:30 AM PT, 12:30 PM ET, 5:30 PM BST
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. The best customer experiences go beyond the sale.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for.
Speaker: Evelyn Chou
We’ll explore essential criteria like scalability, integration ease, and customization tools that can help your business thrive in an increasingly data-driven world. 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
Speaker: Pulkit Agrawal
As digital transformation advances at a rapid pace, Digital Adoption Platforms (DAPs) have become essential tools for enhancing user experiences and redefining product management strategies.
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