Customer Focused Customer Service Training NPS 
Experience Investigators by 360Connext
JANUARY 28, 2020
Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: Customer Experience ROI: Why Not Investing can Sabotage Your Success. How will you measure success?
ShepHyken
MARCH 24, 2021
Call it customer satisfaction, customer happiness, or anything you want. As an example, two very popular measurements are NPS (Net Promoter Score) and CSAT (Customer Satisfaction). Both give you an idea of how happy the customer is. The important idea to remember is that we’re looking at ratings.
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Kayako
APRIL 15, 2019
His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. You can use simple surveys such as CSAT and NPS to benchmark and work to get better.
ShepHyken
OCTOBER 29, 2018
What does it mean to Monetize NPS®? CustomerGauge) Many customer experience advocates are already familiar with the basics of a Net Promoter System®. I’m a big fan of NPS (Net Promoter Score) to measure customer satisfaction. by Katerina Sinitskaia. My Comment: Data is worthless if you don’t do anything with it.
ShepHyken
FEBRUARY 14, 2022
One of the most important parts of this process is making sure that you’re asking customers the right questions. I believe quantitative survey questions, such as NPS, CSAT, etc., Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. But, are you asking the questions the right way?
ShepHyken
AUGUST 15, 2018
This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). For those that may not be familiar with the NPS survey question, it is simply this: On a scale of zero to ten, what is the likelihood that you would recommend us to a friend, colleague or family member.
ShepHyken
JANUARY 30, 2019
I put it right up there with the NPS (Net Promotor Score) question, which I’ll share later. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
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