Forrester's Customer Insights
MAY 28, 2019
This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].
Centercode
JANUARY 15, 2021
Before smartphones, wireless internet, and connected products became the norm in American households, interest in buying and using these products was a lot more niche. It’s critically important for tech companies to balance the needs of their diverse user pools and take as much customer insight into account as they possibly can.
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ClearAction
NOVEMBER 4, 2020
In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. The best way to be nimble and lean — to grow — is to tightly align with customers. TELUS ranked top wireless network by JD Power.
CSM Magazine
AUGUST 1, 2017
But even worse – what if you lose all your customer data? No longer just an issue for Marketing, Customer Insights or Compliance. Customer Services will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn.
SuiteCX
JANUARY 19, 2015
Build a 3 year roadmap which delivers results in Year 1 • Customer Journey Mapping o]en exposes quick wins that achieve immediate successes upon which to build for the future 4 Company Challenge Approach Results Help desk customer sa2sfac2on at all 2me low; FAQ’s and informa2on hard to find, inaccurate and conflic2ng Formal diagnos2c process included (..)
Forrester's Customer Insights
NOVEMBER 11, 2020
Over the last decade and a half, networking vendors have been using various methods to bundle wired, wireless, voice over IP, and security products into a solution sale. These companies tried various combinations of routers, wide area network (WAN) optimization, security, Wi-Fi, switching, and voice over IP (VoIP).
Centercode
FEBRUARY 18, 2021
Today, with the stakes for tech product makers higher than ever, the need for faster, continuous customer testing results is at a fever pitch. Most companies have adopted Agile to both incorporate more customer insights and speed up development. Internet access wasn’t available in the average household.
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