Customer Journeys Customer Success Multi-Channel Roadmap 
Gainsight
JANUARY 7, 2019
We don’t have a handle on how each customer is using the product. We need to scale our customer onboarding. These challenges are nothing new to Customer Success (CS). The world is realizing that to drive Customer Success in a SaaS business, the product plays a central role.
Gainsight
MARCH 19, 2020
And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. And we often have reasons why not to: wardrobe, lighting, background or, dare I say it, not wanting to get caught multi-tasking. But here we are. Video works.
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SmartKarrot
MAY 19, 2022
Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets.
SmartKarrot
JANUARY 21, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.
Education Services Group
MAY 23, 2022
Customer Success Analyst. VP of Customer Success. Customer Success Manager. The demand for Program Managers in Customer Success was a quiet undertone in almost every session but was specifically evident on the CS Operations side of the house. The future of customer engagement.
ChurnZero
JULY 12, 2019
And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. The Beginning of the Journey. Your user adoption journey starts long before users actually interact with your product or platform. The Role of Onboarding.
Wootric CX Blog
OCTOBER 1, 2020
Creating a customer journey map is the first step toward designing a superior Customer Experience (CX) that drives end-user growth. Once you’ve mapped out the customer journey, however, you may be wondering… what’s next? When (in the customer journey) should you ask for feedback?
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