InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies.

Hotels 195

Hotels Management Social Media Hospitality 195

CSM Magazine

FEBRUARY 19, 2025

By analyzing vast amounts of data, AI can detect patterns in customer behavior, allowing for hyper-personalized recommendations, dynamic pricing models, and even predictive menu adjustments. This data-driven approach enables restaurants to offer highly personalized suggestions, ensuring that guests feel valued and understood.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Opinionator

MARCH 10, 2021

Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. Business owners use the data to improve the guest experience. What Does a Customer Comment Card Look Like? A typical example is below: Note that the design or template is critical.

Feedback 87

Feedback Guest Experience Hospitality Customers 87