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Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction

InMoment XI

Contact center automation is the process of using AI-enabled software to automate repetitive tasks. As a result, agents can focus on strengthening customer relationships with a personalized and empathetic approach. As a result, agents can focus on strengthening customer relationships with a personalized and empathetic approach.

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Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025

Calabrio

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

Software 130
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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

Customer experience in branch banking You need to re-think the concept of branch banking in order to leap ahead of the competition and improve customer experience across all your physical locations. Introduce loyalty programs to reward long-term customers for their continued use of your banking services.

Banking 195
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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. They integrate with apps, websites, and social media to provide a consistent customer experience across all channels.

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Goals might include improving customer satisfaction scores, reducing churn rates, or increasing customer lifetime value. Successful execution ensures that the company lives up to its promises, thereby fostering trust and loyalty among customers.

Strategy 467
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Social Listening Tools to Understand Customers & Improve Experiences

InMoment XI

The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack. Key features to look for include: Sentiment Analysis Identifying and monitoring the sentiment behind social media activity helps understand customer satisfaction.

Tools 195
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

At the same time, performance evaluations and reward systems should acknowledge contributions to customer experience. For instance, sales teams might be rewarded not just for hitting revenue targets but also for customer satisfaction scores or retention of their accounts.

B2B 339