InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. References Salesforce. Accessed 10/29/2024.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies. See what we can do for you by scheduling a demo today. References Stayntouch. link] Accessed 5/6/2024.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. Enhance guest loyalty : Personalization helps develop a stronger relationship with customers, encouraging them to return for future stays.

Hotels 84

Hotels Hospitality Strategy Marketing 84