Customer relationships Customer Satisfaction Wireless 
SurveySensum
JUNE 29, 2023
In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.
Alliance by IFS
AUGUST 13, 2019
Service organizations can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Service providers can create highly personalized, usage-based service contracts by leveraging all of this collected data on how their customers are operating their devices. HORSHAM, PA, August 12, 2019 ?
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Beyond Philosophy
JUNE 23, 2015
A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Not only were the messages not requested, but these customers had to pay to retrieve them.
Alliance by IFS
OCTOBER 30, 2019
With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Astea International Inc., The Growing Importance of IoT in the Field Service Industry. By 2025, the global number of IoT connected devices is expected to grow to 22 billion. www.astea.com.
Alliance by IFS
DECEMBER 10, 2018
. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. www.astea.com.
Bob Hayes
OCTOBER 5, 2015
From this one word, you learn two things about your customers: their sentiment and the reasons behind their sentiment. In today's post, I will illustrate the use of this methodology by comparing wireless service providers. Words used to describe wireless service providers. The average satisfaction rating was 7.3
Bob Hayes
NOVEMBER 2, 2015
I found that customer sentiment (as measured by this new method) is highly correlated with traditional ratings of customer satisfaction (r =.71). The sample of respondents were solicited from Amazon Turk to complete a customer survey about their current wireless service provider. 64) to purchasing intentions (r =.50)
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