Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. For example, a study of McDonald’s self-service kiosks found that customers were 20% more likely to buy products offered through the kiosk. So, how can hotels stay ahead?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

InMoment XI

JANUARY 16, 2024

These systems understand natural language and can guide customers through troubleshooting processes or direct them to the appropriate department for support. These virtual concierges enhance the overall guest experience. Compatibility with other systems ensures a cohesive and interconnected customer service ecosystem.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Gainsight

NOVEMBER 16, 2022

Insider won the Dream Team Award, which recognizes how members of an organization brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships. ReviewPro is an end-to-end guest experience platform that serves the global hospitality industry. .

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Opinionator

MARCH 10, 2021

A customer comment card is a way to gather customer feedback for a business in the form of a review, comment or suggestion from the customer base. These comment cards are most often found in retail stores, but are also used in other industries, such as banks, restaurants and hospitals.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Tourism 111

Tourism Entertainment Guest Experience Hospitality 111

Kustomer

JUNE 9, 2021

For example, The Ritz-Carlton is known for its high-end customer service. The tourism and hospitality company has been able to create a loyal fan base. If the bellhop, for example, overhears a complaint, he or she is able to take it into their own hands and offer free dessert, or another positive touch point, to that client.

Tourism 76

Tourism eBook Guest Experience Hospitality 76

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Bold words, yes, and I stand by them.)

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Customer experience is priority number one.

Travel 45

Travel ROI CRM Entertainment 45