Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality.

ROI 153

ROI Customer relationships Insurance Advertising 153

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

DECEMBER 10, 2024

Educate Your Customers Customers who understand how to capture value through your product are more likely to stay long-term. Leverage guides, webinars, video tutorials, and newsletters to inform customers. Another benefit of educating your customers is brand credibility.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. No worries, if you missed the webinar, you can view it on-demand here. .

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ClientSuccess

AUGUST 28, 2020

Customer churn software – oftentimes bundled with a customer success management platform – can help control unforeseen customer churn while enabling customer success managers to proactively improve customer relationships and address issues. Check out these additional resources we think you’ll enjoy: .

Customer relationships 95

Customer relationships Software Customer Journeys Customer Success 95

InMoment XI

JANUARY 27, 2025

Agents began listening for customer cues and started upselling, cross-selling, and suggesting relevant products, driving greater value. Even if just 2% of interactions reveal an opportunity to cross-sell or up-sell, thats more than 100,000 opportunities to grow those customer relationships. And it doesnt stop there.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

Experience Investigators by 360Connext

JUNE 5, 2017

That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success. They’ve asked me to share the 5 ways of sabotage, and how managing your customer relationships in the right ways makes a huge difference.

Sales 231

Sales Customer Experience CRM Consulting 231

Alliance by IFS

APRIL 24, 2019

Watch the on-demand webinar now to see how non-technical users without coding skills can build integrations. Can you afford data entry errors, data silos, long customer response rates and prolonged decision making since your users don’t have a holistic view of customer data? Drive technology adoption and engagement.

Customer Relationship Management 16

Customer Relationship Management CRM User Experience Customer relationships 16

InMoment XI

JULY 4, 2022

Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. For more in depth information on these four steps to building an ROI focused customer experience program, watch the full webinar here !

ROI 370

ROI Return on Investment Social Media Survey 370

InMoment XI

OCTOBER 23, 2024

Your bank can also assign dedicated staff to onboard customers onto digital platforms to ensure a smooth transition. Provide digital literacy resources to educate customers. Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices.

Banking 195

Banking Customer Experience Effort Score Financial 195

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. By Michael Glaser, Director Technology Solutions, Astea North America.

Connections 91

Connections Data Multi-Channel User Experience 91

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

ClientSuccess

OCTOBER 5, 2020

If you are a customer success team leader or a CSM, you spend your days establishing and nurturing customer relationships, so obviously you realize how important they are to the ongoing success of your organization. What is customer ROI? Increasing ROI with better customer relationship management.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

ECXO

JUNE 23, 2024

This involves not only training your team on customer success principles but also ensuring that every department within your company understands and prioritizes the customer’s success and satisfaction. Furthermore, implementing the right technology and tools is paramount for the success of your customer success team.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Self Service e-support 207

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .

Customer relationships 59

Customer relationships eBook Resources Customer Centricity 59

ChurnZero

JANUARY 27, 2025

In our most recent webinar, You Mon explained whats next for AI in customer success, and how ChurnZeros AI capabilities position you to stay one step ahead. You’ll find the complete webinar at the end. You’ll find the complete webinar at the end. To recap: AI augmentation makes every task easier.

Engagement 52

Engagement Customer relationships Customer Engagement Meeting 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Onboarding: From Implementation to Time to Value. Customer Experience.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Have a place to capture those stories.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer relationships 60

Customer relationships Net Promoter Score Effort Score Customer Centricity 60

Feedbackly

APRIL 12, 2023

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. It is a trend that has arrived to stay.

Measurement 52

Measurement Government Feedback Trends 52

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

NICE inContact

APRIL 2, 2018

Here are a few examples: Facilitate seamless integration been customer service and Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to give agents the context they need to solve problems. So, while you could build your own CX development platform, the question is why would you want to?

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

CX Journey

AUGUST 24, 2017

I love attending webinars and reading articles about journey mapping because I'm always curious about how others talk about them, what their approaches are, what outcomes they've achieved, etc. Recently, I attended yet another webinar where the host touted great things about the content - but fell flat in delivery.

Customer Journeys 116

Customer Journeys Customer Experience Professionals Sales Customer Experience 116

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service by Vision2Learn. Cost: Free. Duration: 9 or 11 weeks.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

Gainsight

MARCH 31, 2025

No team is better positioned to help find quick revenue wins like the Customer Success (CS) team. As experts in customer relationships, CS professionals know what accounts are ready to expand their investments, plus who on the account will advocate for your organization.

Customer Journeys 52

Customer Journeys Strategy Effort Score B2B 52

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

Optimove

MARCH 12, 2025

It encourages repeat purchases and strengthens customer relationships. #2. Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales.

Retail 52

Retail Sales Strategy Marketing 52

Alida

MAY 16, 2018

Ultimately, to move from a business that’s merely data-aware to one that is actually insight-driven requires mastering competencies that both capture relevant and timely customer feedback and improve customer relationships.

Groups 154

Groups Advertising Brands Customer Insights 154

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Are your customers’ experiences with your organization being impacted by a service strategy that doesn’t satisfy?

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Chief Customer Officer 52

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

ClientSuccess

MARCH 8, 2021

There are a few different channels to collect customer testimonials, including: A written case study, with direct quotes from the customer that can be used on different marketing materials, such as a website or in a social post. Ways to gather customer testimonials. Ask customers to collaborate on a marketing initiative.

Case Study 92

Case Study eBook Video Study 92

ChurnZero

MARCH 7, 2025

For B2B SaaS companies, a strong community is a key component to building great customer relationships. And, with automation and scaled customer success becoming more common in SaaS , a community is a great way to provide customers who may not have a CSM with the resources necessary to succeed.

How To 52

How To Roadmap Self Service Gamification 52

Vonage

MARCH 26, 2018

63% of people said they are more likely to buy from a brand or customer service agent they had a positive emotional connection towards. So what does it takes to evolve a customer relationship from transactional to emotive? . So in summary, emotive CX is a new emerging discipline for customer service teams.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133