InMoment XI
NOVEMBER 13, 2024
Active churn is when customers cancel their service and communicate their decision to the business. Passive churn occurs when customers don’t explicitly cancel their service. For example, a subscription that ends without renewal or communication from the subscriber. Why is Customer Churn Prediction Important?
ECXO
MARCH 11, 2025
Example: If your companys business strategy is to expand into new markets , your CX vision might focus on creating a seamless onboarding experience for new customers in different geographies. reducing churn by 15%, improving customer retention by 10% , increasing customer effort score (CES) by 25% ).
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ECXO
NOVEMBER 25, 2024
Is this feature central to solving the most critical customer pain points identified in our strategic roadmap? For example: High impact, low feasibility: Requires prioritization but warrants resource adjustments. Example: Consider how SAP addresses feature requests. Chasing niche demands risks alienating your broader user base.
InMoment XI
JULY 13, 2022
Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. 1: Make Sure It’s Accurate.
Advertiser: ZoomInfo
Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention
eglobalis
JANUARY 13, 2025
Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences. AI is no longer just an emerging trend; its a transformative force in customer and agent experiences, driving measurable benefits across industries.
GetFeedback
JANUARY 28, 2020
Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?
Advertiser: ZoomInfo
You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment.
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After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.
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