Pretium Solutions

FEBRUARY 28, 2012

In the course of their discussion , they spoke about how organizations must focus their efforts on catering to those most profitable customers that have proven their customer loyalty to the organization through repeat purchases and high Net Promoter Scores. The wireless and broadband industries illustrate this point.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pretium Solutions

FEBRUARY 28, 2012

In the course of their discussion , they spoke about how organizations must focus their efforts on catering to those most profitable customers that have proven their customer loyalty to the organization through repeat purchases and high Net Promoter Scores. The wireless and broadband industries illustrate this point.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. From a customer loyalty standpoint, however, this is only half of the circle.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. From a customer loyalty standpoint, however, this is only half of the circle.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Arie Goldshlager

MAY 2, 2015

I found this note on “When It Comes To Retaining Your Customers, Sometimes It’s Best To Leave Them Alone” very thought-provoking. Please note particularly: The research involved 65,000 customers of a South American wireless communications firm. Please add your perspective in a comment below:

Customer Retention 40

Customer Retention Wireless Telecommunications Study 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Michel Falcon Experience

JULY 17, 2015

But first we need to learn what customer experience is—as well as what it isn’t—and discover why organic growth is a must. Keynote: Verizon Wireless Retail Summit. And here’s why I want to teach you: for nearly a decade, customer experience has been my niche. Open up to me if you’d like.

Industry 60

Industry eBook Employee Experience Wireless 60

Pointillist

MARCH 20, 2020

By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. Below each offer are the number and percentage of customers that upgraded their room by responding to each offer.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Bold360

DECEMBER 1, 2016

Chip Bell is a customer loyalty expert and author. “The biggest mistake companies make when getting customer experience software is…” Forgetting the customer! “The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM!

Software 40

Software Customer Experience Company CRM 40