Customer Service Related Topics 
Experience Investigators by 360Connext
OCTOBER 11, 2024
When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person.
ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences.
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Comm100
DECEMBER 16, 2024
Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before.
BlueOcean
DECEMBER 2, 2024
The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Let me give you a specific example.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience. But many contact centers have yet to implement AI.
InMoment XI
OCTOBER 31, 2024
InMoment’s conversational analytics software also helps improve your FCR score by allowing you to efficiently analyze speaker data for insights and opportunities to better understand your customers and improve your customer service. A QA score is generated based on a scorecard after reviewing call recordings and interactions.
Calabrio
FEBRUARY 24, 2025
Analytics Calabrio Featured in G2s Best Software of 2025 Awards for Top Customer Service Share We have some incredible news to share Calabrio has officially been named to G2s Best Customer Service Software Products of 2025! What Sets Calabrios Customer Service Software Apart?
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Faster response times mean happier customers Are your customers on hold too long? Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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Addressing Labor Challenges: Understand how AI Agents bridge the gap caused by labor shortages, reduce churn, and manage service requests efficiently. This leads to enhanced agent productivity and overall customer satisfaction. Download the eBook now and start transforming your customer service with AI Agents for your Business!
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. JUST RELEASED! Soft skills training stands out as a priority area of investment and/or improvement.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
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Digital omnichannel customer service. This guide will answer all your digital omnichannel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers. Haven’t heard of it yet? Your competitors probably have.
In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.
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