Customer Service Representative Download First Call Resolution 
Comm100
NOVEMBER 15, 2017
“For the average contact center SQM benchmarks, only 48% of total calls are ‘one and done’ call resolution. This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”.
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. They are constantly updated without the need to download software.
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ViiBE Blog
JUNE 3, 2021
Customer-service facing use cases differ in needs from remote virtual inspection or quality control. CRM software like Zendesk is an often used tool for customer service. ViiBE is a download-free video call software that was designed from the ground up for business. The convenience of ViiBE. Contact us!
ViiBE Blog
JUNE 1, 2021
The array of solutions included in ViiBE’s software are designed to optimize the customer experience to give your business the edge. With customer self-service, customers can help themselves. How to enhance customer self-service. ViiBE also integrates into the ticketing systems of standard CRM software.
ViiBE Blog
AUGUST 18, 2021
They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. Since ViiBE was designed to focus on customer experience, there is no need to download any software. You can store multiple calls under a single ticket , so repeat callers can quickly continue resolving their issue.
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