ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences.
Experience Investigators by 360Connext
OCTOBER 11, 2024
When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person.
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eglobalis
JANUARY 13, 2025
Training agents to work alongside AI systems is equally critical, fostering a collaborative environment that amplifies human creativity and machine precision. By preemptively addressing these concerns through targeted outreach, the company improved customer satisfaction scores by 25%.
eglobalis
OCTOBER 30, 2024
A satisfied and engaged workforce translates to better customer interactions, as happy employees are more likely to provide excellent customer service and foster positive customer relationships. The company has implemented an AI-powered learning platform that personalizes training programs for employees.
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. JUST RELEASED!
eglobalis
MARCH 24, 2025
Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences.
InMoment XI
OCTOBER 31, 2024
For example, an agent who consistently records low AHT might not be resolving all the customer’s issues. You can improve AHT by providing comprehensive training to agents. Consider including self-service options like chatbots for customers who don’t want to spend time with an agent.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training. Employee Incentives.and more!
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Gary Davis, SmartAction CEO
How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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