If Customers Characterized Your Service as a Mode of Transportation, What Would They Choose?
Wired and Dangerous
DECEMBER 3, 2018
Chip popped the obvious question–if customer service was a mode of transportation, what would it be? I think a jeep,” said another, “since today’s customers have to traverse some challenging emotional terrain with all the self-service to which they are subjugated.” It yielded a few interesting, yet provocative, answers.
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