Thematic

MARCH 20, 2025

But as research shows “80% of organizational data is in unstructured text format…much of it goes unanalyzed, despite containing valuable insights that could significantly improve business processes​ ” Most companies don’t have the tools to make sense of the data. Want to reduce churn?

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. It means NPS and it means looking at our back end data.

Roadmap 63

Roadmap Analysis Data Company 63

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

CSM Magazine

DECEMBER 16, 2024

The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS). Conversational AI Data Reporting: The advanced reporting capability will enable the transformation of complex data queries into insightful reports complete with engaging, easy-to-understand visualisations.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Retently

NOVEMBER 27, 2024

In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals. Similarly, using customer data to refine marketing messages creates personalized experiences that make shoppers feel valued. of ecommerce sales now come from mobile devices?

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Customer Bliss

OCTOBER 24, 2017

They do so with the use of quantitative and qualitative data and Human-Centered Design methods to identify and implement process and technology solutions to improve the Agency’s customer experience. Of course, with therapy, there’s a lot of analysis and breaking down of data in order to make improvements through gradual steps.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

InMoment XI

AUGUST 16, 2024

An effective digital adoption strategy ensures that employees are properly trained to use systems that automatically capture, track, and store data in line with regulatory requirements. Scaling often requires the introduction of more advanced digital tools to manage larger volumes of data, customers, or tasks.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

CSM Magazine

JANUARY 20, 2025

When used right, these numbers provide actionable insights to fine-tune content, improve user experience, and boost satisfaction. Data-driven strategies help you move beyond guesswork, ensuring your efforts truly align with what your customers want. When users see HTTPS or the padlock icon, they know their data is safe.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement How To 64

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Nothing will get you up to speed faster or give you a clearer sense of their user experience.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Centralize your data.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Identify the Company’s Goals 2.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. How to Use Insights To Drive Product Roadmap.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

FEBRUARY 19, 2025

Your feedback data sources keep growing, but your insights team doesn’t. Data volume Responding to insights quickly, even as the volume of feedback you collect increases, requires a solution built to process large data quantities. Thematic: Designed for large volumes of open-ended text data and structured data.

How To 62

How To Self Service Analysis Analytics 62

Thematic

APRIL 1, 2025

By the end, you'll know how to turn raw data into actionable insight. Without defined goals, you might collect a ton of data and not know what to do with it. Call to Action Banner See Thematic in Action Experience the power of AI Try Thematic 2. CRM and Sales Data: Purchase histories link customer value to feedback.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Lumoa

AUGUST 23, 2021

The acquired data strengthens teams by encouraging disciplined thinking and focusing efforts with clearly defined goals or metrics for customer retention. Recently, there are more options than ever to interact with companies, resulting in customers who crave fast, efficient, and personalized customer experiences.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. The CCO and CDO can share valuable data and insights that inform the design process. This makes it easier to prove ROI. Co-operation is important for several reasons.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Gainsight

OCTOBER 25, 2021

Customer feedback loops root your strategy in data that matters. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Use data to set priorities. Dive into user workflows.

Feedback 98

Feedback Roadmap User Experience Analysis 98

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Data from live chat interactions presents opportunities to learn about customer expectations, including common complaints or remarks. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

Feedbackly

JANUARY 11, 2024

Feedbackly is a front-runner in the new era of Customer Experience where Emotional Experience is brought into the heart of customer-centric thinking. Creating better customer experiences is possible only by improving data quality and therefore the quality of actions taken on better data. demo surveys here.

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

AWS Machine Learning

OCTOBER 23, 2024

By using SnapLogic’s library of more than 800 pre-built connectors and data transformation capabilities, users can seamlessly integrate various data sources and AI models, dramatically accelerating the development process compared to traditional coding methods. Not anymore! The following demo shows Agent Creator in action.

System 72

System Data Innovation Government 72

InMoment XI

APRIL 3, 2024

Of course, while meeting customer goals and fulfilling their expectations is a worthy objective in and of itself, the right approach to digital experience also carries with it a number of business advantages: A seamless digital experience provides increased opportunities for gathering customer data and user feedback.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data 52

Data Roadmap How To Tips 52

Totango

FEBRUARY 12, 2025

With new team members, and advanced data and technology, we took the opportunity to reflect and refine our guiding principle: customer-led growth.

Brands 62

Brands Customer Success Roadmap Innovation 62

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. Here’s why “Customer Experience Unearthed” is an indispensable read for anyone seeking to bridge this gap and truly comprehend the consumer journey. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. The resulting data thus determines your Promoters (score 9-10), Passives (score 7-8) and Detractors (score 0-6). Raw data also lacks the level of detail needed in a decision-making process (due to its unorganized nature).

Analysis 109

Analysis Feedback NPS Effort Score 109

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. At the heart of this is the need to create better customer experiences and deliver new services.

Customer Experience 114

Customer Experience How To Roadmap Analysis 114

West Monroe

MAY 22, 2024

The answer lies in how well a company leverages their data—and how good that data is. Infusing every stage of product development with data-backed, actionable insights can help improve product quality and streamline development processes, making them more efficient and effective.

Data 52

Data User Experience Roadmap Feedback 52

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Stores can use various types of surveys to collect experience data, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Thematic

MARCH 26, 2025

Implementing Changes : Prioritizing improvements and making data-backed decisions. Here’s how a strong feedback loop moves from raw data to real change in four key stages: Stage 1. Thematic gathers data from various channels and analyzes them. And you need a structured approach to do this.

Feedback 62

Feedback Social Media Analysis Survey 62

AWS Machine Learning

MAY 30, 2024

In this blog, we walkthrough the architectural components, evaluation criteria for the components selected by Vitech and the process flow of user interaction within VitechIQ. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 118

Chatbots Knowledge Base Innovation Interaction 118

DCX

JANUARY 12, 2025

Quick Win for You: Find one place in your user experience where you can anticipate what someone might need next. One Big Question: What steps can you take to design experiences that feel intuitive, human, and even a little magical? No extra data, no complexity—just upload a photo and watch the magic happen.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Similarly, Mobile Network Operators (MNOs) don’t intentionally ignore call quality to focus solely on data services.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98