InMoment XI

JANUARY 27, 2025

But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Every conversation becomes a strategic touchpoint, driving additional sales while delivering personalized experiences that meet customers’ needs at precisely the right time.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

InMoment XI

MAY 18, 2022

While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. Interviews can either supplement or replace a post-sales survey. B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable.

B2B 370

B2B Company Roadmap Sales 370

Comm100

DECEMBER 16, 2024

Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI. Request a demo today Request Demo Enhanced Agent Productivity and Satisfaction We often forget just how many tasks support agents juggle on a daily basis.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

InMoment XI

DECEMBER 17, 2024

It is common to see a wide range of candidates succeed in the role of CX managerfrom Salesforce Administrators to Senior Sales Operations professionals to Customer Success or Customer Experience/Voice of the Customer leaders. Some customer experience managers will have marketing experience, others will have sales experience, etc.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

eglobalis

SEPTEMBER 16, 2024

Unlike B2C interactions, B2B transactions are more complex, involving multiple decision-makers, longer sales cycles, and intricate touchpoints. Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience.

B2B 372

B2B Strategy Customer Experience Customer Journeys 372

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Strategy Marketing 52

Calabrio

MARCH 25, 2025

Their CRM platform includes built-in Voice of the Customer software options, such as survey management and reporting tools, as well as speech and text analytics solutions, all of which integrate with the sales and marketing automation offerings theyre best known for. Key Features: Customer feedback surveys (NPS, CSAT, etc.).

Software 130

Software Customer Journeys Tools Contact Center 130

InMoment XI

OCTOBER 25, 2024

These improvements drive sales and revenue. You can use the information to increase your influence, outrank competitors, and create relevant Google posts to drive organic sales. Integration with Reservation Systems Your reputation management software should integrate seamlessly with your reservation or point-of-sale systems.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

OCTOBER 24, 2024

Hubspot The Hubspot customer engagement platform is differentiated by its inbound marketing capabilities, which makes it an excellent choice for organizations looking to bring marketing, sales, and customer service under one roof. Some are more geared towards marketers and sales teams, while others focus on customer support.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Retently

OCTOBER 16, 2024

Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. Sales Every email exchange with a prospect is a chance to learn about how they perceive your product, service, or sales process. rating with clickable smiley faces.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

Calabrio

FEBRUARY 28, 2025

Improved sales opportunities: Voice analytics solution uncover missed opportunities by monitoring customer calls for specific terms and processes. Insights gained from voice data inform strategies to enhance contact center productivity and boost services and sales. Request a demo now. See Calabrio ONE in action.

Contact Center 130

Contact Center Analytics Analysis Self Service 130

InMoment XI

NOVEMBER 22, 2024

Collecting and analyzing feedback allows you to provide more value, which increases sales, subscriptions, and revenue. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects. See how InMoment can elevate your CX efforts by scheduling a demo today! Sources Zendesk. Accessed 11/20/2024.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

CX Accelerator

AUGUST 19, 2019

These are the metrics that tie customer experience to organisational goals and could include things like sales figures, number of complaints, number of positive online reviews or number of demos requested. Ben Motteram is a passionate evangelist for putting the customer at the heart of everything a business does.

Customer Journeys 345

Customer Journeys Telecommunications Metrics Touchpoint 345

Calabrio

MARCH 5, 2025

Thanks to advances in AI, the latest customer experience analytics tools are enabling businesses to analyze seemingly countless interactions in real time and driving a new level of precision for service, sales, marketing, product management, and beyond. Offline Interactions: In-store visits, point-of-sale data, and physical customer feedback.

Analytics 130

Analytics Customer Experience Contact Center Effort Score 130

InMoment XI

NOVEMBER 26, 2024

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

APRIL 6, 2022

Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. Your touchpoints could be ads, your website homepage, a physical storefront, reviews, newsletters, phone calls with sales, or emails. Using reviews and priorities, she whittles her list down to two companies.

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. And why is it so critical to customer service and the all-important hub that is the omnichannel contact center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Tips Advertising 115

SurveySensum

NOVEMBER 1, 2024

Customer loyalty often looks at buying again because of rewards or sales, but brand loyalty goes beyond that. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free It centers on the intangible, perceived value of your offerings. Measure customer loyalty without the hassle!

Loyalty 52

Loyalty Customer relationships Brands Sales 52

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Sales 103

Sales Loyalty Contact Center Communication 103

Calabrio

MARCH 4, 2025

The customer experience begins after the sale. Book a demo to see the difference Calabrio ONE can make today. And investing in the customer experience doesnt just make you money, it can save you money, too. Wrongthe customer experience can, and often does, begin days, weeks, months, or even years before a customer makes a purchase.

Touchpoint 100

Touchpoint Abandon Rate Metrics First Call Resolution 100

InMoment XI

NOVEMBER 18, 2024

The trends identified can inform marketing decisions, product development, and sales strategies. See what InMoment can do for you by scheduling a demo today! Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data. References HubSpot. Accessed 11/13/2024.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 111

Sales Social Media Customers Multi-Channel 111

Retently

NOVEMBER 29, 2024

For instance: In Ecommerce , a confusing checkout process can mean a lost sale. Post-Purchase Experience First impressions don’t end with the sale. Sales Process (B2B Specific) In B2B relationships, the sales process involves longer cycles and is more relationship-driven. This feedback can make or break a sale.

Survey 120

Survey Ecommerce Feedback Interaction 120

InMoment XI

AUGUST 13, 2024

Whether sales teams are looking to boost conversion rates or customer support centers are trying to enhance customer satisfaction, here are examples of teams in your organization that can utilize this technology: Sales Teams Sales teams are among the primary beneficiaries of conversation intelligence software.

Software 195

Software Social Media Analytics Return on Investment 195

Calabrio

MARCH 4, 2025

Together, these conversation intelligence functions combine to support customer service and sales teams, such as those in a contact center, with actionable insights on patterns of behavior, opportunities for improvement, and areas of risk. Book a demo with Calabrio today.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

Calabrio

MARCH 31, 2025

In part, its because customer service and sales work in the call center can become repetitive and monotonous for agents on the front lines. Learn more about the benefits offered by top call center gamification software: Book a free Calabrio demo. Whats the point of gamification in customer service?

Gamification 130

Gamification Contact Center Engagement Call Center 130

GetFeedback

OCTOBER 30, 2018

This tool may also be used in the pre-sales process to answer product questions and move prospects down the funnel more quickly. Check out our demo video to see GetFeedback for Salesforce Chat in action. Contact us for a demo and pricing. Pro-tip: GetFeedback for Salesforce Chat isn’t limited to service teams.

Survey 103

Survey Feedback Omni-Channel Knowledge Base 103

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

Report 69

Report Multi-Channel Analysis Brands 69

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 95

Sales NPS Customer Success Customer Journeys 95

Comm100

NOVEMBER 23, 2021

Anyone who’s spent time in sales or support knows how important personalized service is for the customer experience. Whether live chat is used to drive sales or provide support, CRM integration provides live agents with data to drastically improve the digital customer experience. Personalized conversations.

Chatbots 246

Chatbots Customer Experience Multi-Channel CRM 246

BirdEye

JULY 19, 2023

A glowing Carfax review is the first step in increasing your car dealership’s trustworthiness, reputation, and sales numbers. They boost your reputation, build trust, and ultimately drive sales. Trust, in turn, increases customer satisfaction and sales. The market for used cars is full of challenges and risks.

Sales 98

Sales Report Automotive Competitive Advantage 98

CloudCherry

AUGUST 19, 2019

They also expect companies to go beyond top-notch CX during the sales process to create customer delight throughout the entire lifecycle. That means providing the same great experiences to existing customers, even when large amounts of money or huge sales numbers aren’t on the line. Request a demo.

Customer Centricity 218

Customer Centricity Culture Data Insurance 218

InMoment XI

MARCH 23, 2025

It pulls data from touchpoints like social media, chatbots, emails, customer feedback, customer relationship management (CRM) tools, and interactions with customer support, marketing, and sales teams, providing insights into customer intent, sentiment, pain points, and patterns.

Data 195

Data Touchpoint Effort Score Chatbots 195

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Data shows that mobile shopping now accounts for 60% of global ecommerce sales , making mobile compatibility a must-have for VFR success.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

GetFeedback

SEPTEMBER 19, 2018

Lost Sales Feedback. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Ultimately, this also helps you pass more qualified leads to sales.

Survey 199

Survey Net Promoter Score Data Effort Score 199