UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. Schedule a demo today and see what InMoment can do for you!

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Inbenta

OCTOBER 30, 2024

Schedule a demo 3. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.  Virtual agents and chatbots allow for human-like customer service that provides 24/7 support. Schedule a demo The post 10 of the most popular NLP use cases appeared first on Inbenta.

e-support 52

e-support Virtual Agent Chatbots Self Service 52

Calabrio

MARCH 11, 2025

Analyze and boost chatbot performance, too While we’ve focused on contact center quality assurance best practices that enhance the human interactions at the heart of your service operation, your QA program also can’t afford to overlook improvements to virtual agent interactions.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. August 25th | 11 AM EDT | 4 PM BST. Register Now.

Call Center 223

Call Center Contact Center How To Case Study 223

AWS Machine Learning

SEPTEMBER 29, 2022

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.

Virtual Agent 87

Virtual Agent Call Flow Self Service Contact Center 87

Uniphore

JUNE 10, 2021

Try Demo Now. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. Most stated that it took anywhere from one to several months for an agent to become proficient. Request a demo of our automation solutions today, and see what we can do for you.

Call Center 246

Call Center Self Service Contact Center eBook 246

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 105

Call Center Contact Center Virtual Agent Chatbots 105

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 104

Call Center Contact Center Virtual Agent Chatbots 104

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 59

Self Service Virtual Agent Multi-Channel Banking 59

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 52

Self Service Virtual Agent Multi-Channel Banking 52

Inbenta

AUGUST 23, 2024

Instead of long wait times, virtual agents can guide customers instantly and autonomously, answering questions and providing support without the need for a human on the other end. On-demand demos: Knowledge at your fingertips Sometimes, policyholders need a little extra guidance to navigate a tricky process.

Insurance 52

Insurance Virtual Agent Chatbots Advertising 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To learn more about Sophie AI’s Conversational AI solutions and how we can help your enterprise, please book your demo today.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Because this is a bot for demo purposes, it’s not subject to COPPA, so in the Children’s Online Privacy Protection Act (COPPA) section, select No.

Virtual Agent 100

Virtual Agent Telecommunications Chatbots Healthcare 100

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. To learn more about Sophie AI’s Conversational AI solutions and how we can help your enterprise, please book your demo today.

Chatbots 109

Chatbots Self Service Culture Virtual Agent 109

CSM Magazine

APRIL 7, 2022

The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London. The multi-lingual capabilities, including automatic language detection, allows Console to be deployed across more than 70 languages.

Omni-Channel 52

Omni-Channel Groups Multi-Channel Customer Experience 52

Kustomer

JUNE 27, 2022

Key Features: Digital and Voice Channels, Voice, Messaging, Virtual Agent, Contact Center Software Integrations, Remote Work Price : $65/month. Book a demo today. This software tool enables your service and sales teams to boost productivity by streamlining resolution times through highly personalized support.

Software 92

Software Tools Customer Service Self Service 92

InteractionMetrics

MARCH 20, 2025

Contact InMoment to schedule a demo and get a tailored quote. Aimed at mid-sized to large enterprises looking for robust contact center capabilities, Five9 stands out for its Intelligent Virtual Agents (IVAs) that automate routine inquiries and real-time AI coaching that boosts agent performance. Try before you buy.

Software 52

Software Multi-Channel Contact Center Social Media 52

Kustomer

FEBRUARY 6, 2024

It includes all Essentials features plus options like custom fields and virtual agents. Schedule a demo now to learn how Kustomer can help you. It features basic tools like incident management and a service portal. The Advanced plan is available for mature IT organizations at $79 per month, per technician.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

SmartKarrot

OCTOBER 22, 2021

In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). In fact, some of the virtual personal assistants such as Alexa, Cortana and Siri have started to gain traction and are being used by millions of customers everyday.

Omni-Channel 10

Omni-Channel Self Service Technology Customer Service 10

SmartKarrot

APRIL 29, 2021

Chatbots to the rescue: As discussed, chatbots are a part of AI virtual agents that help in customer support. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. They have been designed to interpret and respond to the customers’ queries.

Chatbots 10

Chatbots CRM Virtual Agent Customer Success 10

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. It is a glimpse of future in front of us? Let’s dig in.

Chatbots 10

Chatbots Virtual Agent Analysis System 10

SmartKarrot

JUNE 28, 2022

FAQ Chatbots, virtual personal assistants , and virtual agents are examples of conversational AI. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Conversational Messaging: Dos for Customer Engagement. Planning to blend conversational messaging into your strategy?

Customer Engagement 10

Customer Engagement Engagement Chatbots Virtual Agent 10

Calabrio

MARCH 10, 2025

AI Chatbots and Virtual Agents Tool Categories: Self-service, communications and interaction Especially with the advent of GenAI technology and large language models (LLMs), which have greatly improved fluency and accuracy, conversational AI bots and virtual agents are only becoming more essential to the customer service experience.

Call Center 130

Call Center Self Service Tools Contact Center 130