ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Innovation 227

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights.

Innovation 96

Innovation Knowledge Base Government Wait Times 96

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 96

Knowledge Base Analysis Resources Tools 96

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 102

Innovation Knowledge Base Policies Guidelines 102

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 104

Report Guidelines Comparison Analysis 104

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 128

Government Healthcare Knowledge Base Innovation 128

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 124

Chatbots Healthcare System Connections 124

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA.

Government 128

Government Report Guidelines System 128

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. Conversational AI assistants are rapidly transforming customer and employee support.

Knowledge Base 111

Knowledge Base Insurance Guidelines Innovation 111

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 136

Hospitality Examples e-support Data 136

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Components deep-dive Office Add-ins Office Add-ins allow extending Office products with custom extensions built on standard web technologies. Here, we use Anthropics Claude 3.5

Automotive 98

Automotive Examples Resources Analytics 98

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 128

Knowledge Base Chatbots Data Groups 128

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 111

How To Healthcare Policies Data 111

AWS Machine Learning

DECEMBER 5, 2024

As generative AI continues to drive innovation across industries and our daily lives, the need for responsible AI has become increasingly important. A comprehensive approach to responsible AI empowers organizations to innovate boldly and achieve transformative business outcomes.

Resources 107

Resources Tools Innovation Metrics 107

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

InMoment XI

OCTOBER 7, 2024

Conversational Insights on Particular Areas of a Document: Speaker-specific insights for targeted agent training and customer understanding 4. InMoment has shared its press and release notes, highlighting its technological advancements and industry leadership. Contact us or a dedicated account manager if you want to learn more.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

BlueOcean

MARCH 3, 2025

As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which were sourcing. When these teams meet, is there a tendency towards innovation, talk of collaboration? Climbing higher still, they reach the level of real innovation.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 100

Sales Customer Engagement Engagement Knowledge Base 100

AWS Machine Learning

NOVEMBER 18, 2024

InsuranceDekho uses cutting-edge technology to simplify the insurance purchase process for all users. One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents.

Insurance 106

Insurance Interaction Policies Knowledge Base 106

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 107

Effort Score Policies Knowledge Base Metrics 107

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 100

Knowledge Base Management Customer Satisfaction Policies 100

Experience Investigators by 360Connext

AUGUST 17, 2021

Great CX meetings start with a solid foundation in the form of a CX Charter — a simple document that answers these six questions: What is Our CX Vision? Innovations and Forecasting. If that process is not documented, creating a specific process around it should be a top priority. So how do you run better CX meetings?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. The Falcon LLM is a large language model, trained by researchers at Technology Innovation Institute (TII) on over 1 trillion tokens using AWS.

Healthcare 115

Healthcare Training Tools Innovation 115

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. How can this technology translate into real, impactful improvements for your contact center?

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

Government 114

Government Self Service Telecommunications Social Media 114

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 113

Healthcare Meeting Interaction Knowledge Base 113

AWS Machine Learning

JANUARY 22, 2025

For example, the use of shortcut keys like Ctrl + S to save a document cant be detected from an image of the console. You will carefully watch through the video and document the various tasks, configurations, and processes that you see being performed by the IT Systems Administrator. You will be given two documents to compare.

Analysis 109

Analysis Video Management Financial 109

CSM Magazine

OCTOBER 30, 2024

The new product supports rapid deployment, autonomous assistance, multilingual personalized service, and robust security features, learning from existing documentation and websites to provide autonomous support. Customer support teams benefit from automating routine tasks, improving customer satisfaction, and reducing response times.

Meeting 52

Meeting Innovation Banking Consulting 52

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 125

Knowledge Base Analytics Tools Data 125

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 334

Connections Customer Experience Social Media Analysis 334

AWS Machine Learning

MARCH 6, 2025

This blog post delves into how these innovative tools synergize to elevate the performance of your AI applications, ensuring they not only meet but exceed the exacting standards of enterprise-level deployments. Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents.

Knowledge Base 98

Knowledge Base Metrics System Policies 98

AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

Financial 93

Financial Insurance Banking Industry 93

AWS Machine Learning

DECEMBER 3, 2024

The challenge: Resolving application problems before they impact customers New Relic’s 2024 Observability Forecast highlights three key operational challenges: Tool and context switching – Engineers use multiple monitoring tools, support desks, and documentation systems.

Customer Experience 104

Customer Experience Ecommerce Analysis System 104

AWS Machine Learning

MARCH 18, 2025

This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and act on vital medical information. These audio recordings are then converted into text using ASR and audio-to-text translation technologies.

Healthcare 83

Healthcare Analysis Knowledge Base Report 83

GetFeedback

OCTOBER 14, 2019

A lack of data is one of the most limiting things that teams can experience when it comes to innovating customer experience. Outdated documentation. Unfortunately, though, the challenges associated with searching for or through documentation actually account for 21.3% The fact is that: keeping documentation up to date is tricky.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. There might also be costs associated with using Google services.

Knowledge Base 122

Knowledge Base Interaction Groups Customers 122