InMoment XI

NOVEMBER 22, 2024

This feedback supports brand reputation management efforts, attracting high-quality prospects. Churn Rate Customers churn when they stop using or interacting with your SaaS product. These interactions could include navigating your website or talking to customer support. It enhances brand reputation and lead generation.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 106

Insurance Interaction Policies Knowledge Base 106

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

Knowledge Base 100

Knowledge Base Management Customer Satisfaction Policies 100

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. What is Customer Experience Automation?

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

AWS Machine Learning

NOVEMBER 7, 2024

An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications. Access to car manuals and technical documentation helps the agent provide additional context for curated guidance, enhancing the quality of customer interactions.

Automotive 128

Automotive Data Knowledge Base Guidelines 128

AWS Machine Learning

JANUARY 28, 2025

By documenting the specific model versions, fine-tuning parameters, and prompt engineering techniques employed, teams can better understand the factors contributing to their AI systems performance. MLflow is an open source platform for managing the end-to-end ML lifecycle, including experimentation, reproducibility, and deployment.

Management 103

Management Metrics Comparison Telecommunications 103

AWS Machine Learning

JANUARY 22, 2025

Security teams in highly regulated industries like financial services often employ Privileged Access Management (PAM) systems to secure, manage, and monitor the use of privileged access across their critical IT infrastructure. However, the capturing of keystrokes into a log is not always an option.

Analysis 109

Analysis Video Management Financial 109

InMoment XI

NOVEMBER 26, 2024

Customer journey maps may also be called customer interaction maps, customer corridors, or service blueprints. 71% of organizations say customer journey mapping has successfully persuaded management to invest in CX efforts and fix existing customer problems. Each is tailored to specific goals and stages of the customer experience.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 113

Healthcare Meeting Interaction Knowledge Base 113

Interactions

NOVEMBER 22, 2024

As enterprises seek new ways to automate processes, enhance customer interactions, and optimize employee productivity, conversational AI solutions have become essential to achieving these goals. That’s why we combine the power of AI with human-in-the-loop support to ensure every interaction is accurate, natural, and engaging.

Interaction 62

Interaction Trends Technology Marketing 62

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. Businesses everywhere now understand that keeping their customer interactions consistent, personalized, and in line with regulations is essential for doing well. This can include content creation , management, and storage.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

MARCH 18, 2025

As generative AI adoption accelerates across enterprises, maintaining safe, responsible, and compliant AI interactions has never been more critical. Today, were announcing a significant enhancement to Amazon Bedrock Guardrails: AWS Identity and Access Management (IAM) policy-based enforcement.

Policies 84

Policies Interaction Government Resources 84

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 96

Knowledge Base Analysis Resources Tools 96

AWS Machine Learning

JANUARY 22, 2025

Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. This creates a more interactive and context-aware experience, because the node can adapt its behavior based on user responses. The flow offers two distinct interaction paths.

Travel 127

Travel Hotels e-support Examples 127

AWS Machine Learning

MARCH 19, 2025

Today, we are excited to announce that Amazon Q Business a fully managed generative-AI powered assistant that you can configure to answer questions, provide summaries and generate content based on your enterprise datais now generally available in the Europe (Ireland) AWS Region.

Innovation 96

Innovation Knowledge Base Government Wait Times 96

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. This tool allows you to interact with AWS services through command line commands.

Knowledge Base 122

Knowledge Base Interaction Groups Customers 122

AWS Machine Learning

DECEMBER 11, 2024

We discuss how our sales teams are using it today, compare the benefits of Amazon Q Business as a managed service to the do-it-yourself option, review the data sources available and high-level technical design, and talk about some of our future plans. The following screenshot shows an example of an interaction with Field Advisor.

Sales 100

Sales Customer Engagement Engagement Knowledge Base 100

Interactions

MARCH 14, 2025

At Interactions, weve been dotting the is and crossing the ts on data security and compliance concerns for two decades. While our company mission is to make every interaction between our clients and our customers effortless, we also apply that same ethos to our role as a partner. You choose exactly how we manage your data.

Financial 62

Financial Interaction Call Recording eBook 62

AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 126

Knowledge Base Data Conference System 126

AWS Machine Learning

MARCH 19, 2025

Generative AI is rapidly transforming the modern workplace, offering unprecedented capabilities that augment how we interact with text and data. One can quickly host such application on the AWS Cloud without managing the underlying infrastructure, for example, with Amazon Simple Storage Service (S3) and Amazon CloudFront.

Automotive 98

Automotive Examples Resources Analytics 98

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 128

Government Healthcare Knowledge Base Innovation 128

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 109

Consulting Healthcare Chatbots Trends 109

ECXO

AUGUST 19, 2024

Benefits of Experimentation in CX Programs Boosted Customer Satisfaction : By testing different approaches to customer interactions, businesses can discover the most effective strategies for enhancing satisfaction. Document and Share Learnings : Share outcomes and insights across the organization to foster continuous improvement.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 126

Case Study Study Software Communication 126

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

MARCH 14, 2025

This integration brings Anthropics visual perception capabilities as a managed tool within Amazon Bedrock Agents, providing you with a secure, traceable, and managed way to implement computer use automation in your workflows. Today, were announcing computer use support within Amazon Bedrock Agents using Anthropics Claude 3.5

Groups 110

Groups Sports CRM Tools 110

Calabrio

MARCH 31, 2025

This generative capacity, we now know full well, can enable dynamic, context-aware interactions , allowing businesses, through a number of use cases, to deliver highly personalized and efficient contact center customer experiences. (This is what led many, in the earliest days of ChatGPT, to liken the tool to autocomplete on steroids.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 128

Knowledge Base Chatbots Data Groups 128

InMoment XI

MAY 31, 2022

The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship. ” – Jessica Pfeifer, VP & General Manager, InMoment. How and when does your customer interact with your brand, your product, your team?

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 104

Report Guidelines Comparison Analysis 104

Comm100

DECEMBER 16, 2024

Instead of relying entirely on human agents for every interaction, automation tools like AI-powered chatbots, automated ticket systems, and self-service options handle many routine tasks. Customers can self-serve effectively, reducing the need for human interaction while ensuring instant clarity and consistency across inquiries.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

AWS Machine Learning

SEPTEMBER 3, 2024

However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise. SageMaker Studio runs inside an AWS managed virtual private cloud ( VPC ), with network access for SageMaker Studio domains, in this setup configured as VPC-only.

Policies 114

Policies Resources Data Analytics 114

CSM Magazine

JANUARY 1, 2025

Legal practice management software has become a tool changing how firms handle their business. Managing Tasks Effectively and Efficiently Juggling multiple cases at a time can be quite a task to handle effectively in the legal field. Improved Interaction Effective communication plays a role in the field of law.

Software 52

Software Management Financial Customer Satisfaction 52

AWS Machine Learning

JANUARY 13, 2025

Amazon Q Business can increase productivity across diverse teams, including developers, architects, site reliability engineers (SREs), and product managers. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 102

Innovation Knowledge Base Policies Guidelines 102

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 111

Knowledge Base Insurance Guidelines Innovation 111

AWS Machine Learning

MARCH 6, 2025

In the rapidly evolving landscape of artificial intelligence, Retrieval Augmented Generation (RAG) has emerged as a game-changer, revolutionizing how Foundation Models (FMs) interact with organization-specific data. Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents.

Knowledge Base 98

Knowledge Base Metrics System Policies 98

AWS Machine Learning

APRIL 1, 2025

annually, improved customer experience through personalized interactions, and accelerated digital transformation. Organizations can upload documents like PDFs containing HR guidelines or operational workflows, which are then automatically converted into formal logic structures.

Policies 74

Policies Guidelines e-support System 74