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The Critical Nature of Customer Experience in Medical Devices: Why Near Perfection is the Only Option

ECXO

Products like Medtronic’s MiniMed insulin pumps and Tandem’s t X2 Control-IQ system manage chronic conditions like diabetes with precision. These strict regulatory frameworks demand a high level of product safety, requiring rigorous testing and documentation. and EMA in Europe.

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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

This model processes multiple data types, including text, code, and images, to deliver customized services such as coding assistance for developers and document summarization for corporate users. For example, a healthcare client of Oracle improved operational efficiency by 30% by enabling voice search for its inventory management system.

B2B 371
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Orchestrate an intelligent document processing workflow using tools in Amazon Bedrock

AWS Machine Learning

In this post, we focus on one such complex workflow: document processing. Rule-based systems or specialized machine learning (ML) models often struggle with the variability of real-world documents, especially when dealing with semi-structured and unstructured data.

Tools 86
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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

The Role of Relationship Management Strong interpersonal relationships are a cornerstone of successful B2B partnerships. Relationship management involves understanding customer pain points and actively working to resolve them before they escalate. Digital transformation plays a pivotal role in enhancing simplicity.

B2B 406
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2022 Contact Center Buyers' Guide

This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Workforce Engagement Management. This guide covers: Omnichannel & Inbound.

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Track LLM model evaluation using Amazon SageMaker managed MLflow and FMEval

AWS Machine Learning

By documenting the specific model versions, fine-tuning parameters, and prompt engineering techniques employed, teams can better understand the factors contributing to their AI systems performance. MLflow is an open source platform for managing the end-to-end ML lifecycle, including experimentation, reproducibility, and deployment.

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Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

BlueOcean

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation. Focus on the “People Side” of change management. Leverage subject matter expertise from our frontline experience.

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4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. What to identify, document and share. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve.

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Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.