InMoment XI
MARCH 28, 2022
But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. Categorization: Categorize customer reviews, support tickets, or any other type of text document into groups based on their contents. That’s where InMoment comes in.
AWS Machine Learning
JUNE 12, 2024
In today’s data-driven business landscape, the ability to efficiently extract and process information from a wide range of documents is crucial for informed decision-making and maintaining a competitive edge. The Anthropic Claude 3 Haiku model then processes the documents and returns the desired information, streamlining the entire workflow.
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ECXO
OCTOBER 17, 2024
Products like Medtronic’s MiniMed insulin pumps and Tandem’s t X2 Control-IQ system manage chronic conditions like diabetes with precision. These strict regulatory frameworks demand a high level of product safety, requiring rigorous testing and documentation. and EMA in Europe.
AWS Machine Learning
APRIL 11, 2024
Organizations across industries want to categorize and extract insights from high volumes of documents of different formats. Manually processing these documents to classify and extract information remains expensive, error prone, and difficult to scale. Categorizing documents is an important first step in IDP systems.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Workforce Engagement Management. This guide covers: Omnichannel & Inbound.
AWS Machine Learning
APRIL 26, 2024
With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.
AWS Machine Learning
AUGUST 9, 2024
Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. What to identify, document and share. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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