BlueOcean

NOVEMBER 11, 2024

The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation.

Case Study 177

Case Study Study Contact Center ROI 177

InMoment XI

MARCH 28, 2022

But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. We combine semi-structured data parsing, natural language processing (NLP), and machine learning with other features and technology suited to your specific problems.

Case Study 370

Case Study Financial Analysis Healthcare 370

AWS Machine Learning

JANUARY 22, 2025

Security teams in highly regulated industries like financial services often employ Privileged Access Management (PAM) systems to secure, manage, and monitor the use of privileged access across their critical IT infrastructure. You will be given two documents to compare.

Analysis 109

Analysis Video Management Financial 109

AWS Machine Learning

JANUARY 28, 2025

As LLMs take on more significant roles in areas like healthcare, education, and decision support, robust evaluation frameworks are vital for building trust and realizing the technologys potential while mitigating risks. This comprehensive data storage makes sure that you can effectively manage and analyze your ML projects.

Management 103

Management Metrics Comparison Telecommunications 103

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

Knowledge Base 100

Knowledge Base Management Customer Satisfaction Policies 100

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Innovation 227

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Among the most important ones are: 1.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

NOVEMBER 13, 2024

In ecommerce, visual search technology revolutionizes how customers find products by enabling them to search for products using images instead of text. Companies such as Amazon use this technology to allow users to use a photo or other image to search for similar products on their ecommerce websites.

Management 114

Management Ecommerce Healthcare Training 114

AWS Machine Learning

NOVEMBER 7, 2024

An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

Automotive 128

Automotive Data Knowledge Base Guidelines 128

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 96

Knowledge Base Analysis Resources Tools 96

AWS Machine Learning

MARCH 19, 2025

Today, we are excited to announce that Amazon Q Business a fully managed generative-AI powered assistant that you can configure to answer questions, provide summaries and generate content based on your enterprise datais now generally available in the Europe (Ireland) AWS Region.

Innovation 96

Innovation Knowledge Base Government Wait Times 96

CSM Magazine

NOVEMBER 26, 2024

Thanks to advances in technology, getting a mortgage has never been more streamlined or customer-friendly. Here’s how technology is revolutionizing customer service in the mortgage industry. This technology ensures that customers receive prompt assistance, making the mortgage process feel smoother and more accessible.

Industry 52

Industry Technology Customer Service e-support 52

AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 126

Knowledge Base Data Conference System 126

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 128

Government Healthcare Knowledge Base Innovation 128

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 136

Hospitality Examples e-support Data 136

AWS Machine Learning

DECEMBER 11, 2024

We discuss how our sales teams are using it today, compare the benefits of Amazon Q Business as a managed service to the do-it-yourself option, review the data sources available and high-level technical design, and talk about some of our future plans. The following screenshot shows an example of an interaction with Field Advisor.

Sales 100

Sales Customer Engagement Engagement Knowledge Base 100

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 126

Case Study Study Software Communication 126

AWS Machine Learning

AUGUST 14, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs.

Report 120

Report Data Groups Examples 120

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 128

Government Report Guidelines System 128

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. 71% of organizations say customer journey mapping has successfully persuaded management to invest in CX efforts and fix existing customer problems.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Components deep-dive Office Add-ins Office Add-ins allow extending Office products with custom extensions built on standard web technologies. For testing, one can sideload an Office Add-in.

Automotive 98

Automotive Examples Resources Analytics 98

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 104

Report Guidelines Comparison Analysis 104

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 128

Knowledge Base Chatbots Data Groups 128

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. To fully harness the potential of AI, organizations must navigate a complex landscape of ethical, privacy, and change management considerations.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. Conversational AI assistants are rapidly transforming customer and employee support.

Knowledge Base 111

Knowledge Base Insurance Guidelines Innovation 111

BlueOcean

MARCH 24, 2025

Its a dynamic document that, like your partnership, requires time and attention. This should be followed by a clear breakdown of roles within the project: What do the management teams look like on either side of the table? Thats where a formal Statement of Work (SOW) comes into play. Who serves as the primary point of contact?

Contact Center 156

Contact Center Automotive Analytics Metrics 156

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

CSM Magazine

JANUARY 1, 2025

Legal practice management software has become a tool changing how firms handle their business. Managing Tasks Effectively and Efficiently Juggling multiple cases at a time can be quite a task to handle effectively in the legal field. Legal management software that consolidates data simplifies collaboration among colleagues.

Software 52

Software Management Financial Customer Satisfaction 52

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 113

Healthcare Meeting Interaction Knowledge Base 113

AWS Machine Learning

JANUARY 7, 2025

Steering the LLMs output Translation memory and TMX files are important concepts and file formats used in the field of computer-assisted translation (CAT) tools and translation management systems (TMSs). The solution offers two TM retrieval modes for users to choose from: vector and document search. Cohere Embed supports 108 languages.

Effort Score 107

Effort Score Policies Knowledge Base Metrics 107

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 124

Chatbots Healthcare System Connections 124

TechSee

NOVEMBER 4, 2024

In the realm of customer experience (CX), the fusion of visual technologies and artificial intelligence (AI) has given rise to a transformative force: Visual AI. It encompasses a spectrum of technologies that enable computers to analyze and understand images and videos, extracting valuable insights and enabling intelligent decision-making.

Video 109

Video Telecommunications Customer Satisfaction Analysis 109

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 125

Knowledge Base Analytics Tools Data 125

CSM Magazine

OCTOBER 23, 2024

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification.

System 52

System Management CRM Customer Relationship Management 52

CSM Magazine

MARCH 28, 2025

Despite the important contributions they make, many customer service managers experience a nagging, internal doubt known as imposter syndrome. The demanding, fast-paced nature of customer service management can amplify these feelings. Imposter syndrome is something you can manage and ultimately overcome. The good news?

Customer Service 52

Customer Service Management Leadership Feedback 52

AWS Machine Learning

SEPTEMBER 3, 2024

However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise. SageMaker Studio runs inside an AWS managed virtual private cloud ( VPC ), with network access for SageMaker Studio domains, in this setup configured as VPC-only.

Policies 114

Policies Resources Data Analytics 114