AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 125

Knowledge Base Data Conference System 125

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 132

Case Study Study Software Communication 132

AWS Machine Learning

OCTOBER 29, 2024

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. Solution overview To be scalable and cost-effective, this solution uses serverless technologies and managed services.

Healthcare 109

Healthcare Resources Analysis Competitive Advantage 109

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 137

Hospitality Examples e-support Data 137

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 130

Metrics Resources Data Management 130

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language.

Self Service 126

Self Service Banking Training Customers 126

AWS Machine Learning

AUGUST 14, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs.

Report 119

Report Data Groups Examples 119

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 129

Government Report System Guidelines 129

eglobalis

JANUARY 20, 2025

The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. By combining technology and human-centric approaches, companies can transform CX into a loyalty anchor.

B2B 335

B2B Loyalty Loyalty Programs Innovation 335

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 129

Knowledge Base Chatbots Data Groups 129

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. To fully harness the potential of AI, organizations must navigate a complex landscape of ethical, privacy, and change management considerations.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

ECXO

NOVEMBER 26, 2024

Standardize Processes and Procedures, and Develop a Knowledge Management System Invest in robust, standardized processes that anyone on your team can follow. Document best practices, create playbooks, and make sure that all employees are on the same page. Encourage unicorns to document their methods, solutions, and best practices.

Self Service 334

Self Service Training Culture Analytics 334

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 119

Healthcare Meeting Interaction Knowledge Base 119

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

SEPTEMBER 3, 2024

However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise. SageMaker Studio runs inside an AWS managed virtual private cloud ( VPC ), with network access for SageMaker Studio domains, in this setup configured as VPC-only.

Policies 116

Policies Resources Data Analytics 116

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 125

Knowledge Base Analytics Tools Data 125

Experience Investigators by 360Connext

AUGUST 17, 2021

Great CX meetings start with a solid foundation in the form of a CX Charter — a simple document that answers these six questions: What is Our CX Vision? Video] Struggling to Manage CX? This is where having a top-notch project manager as part of the team can really help! So how do you run better CX meetings?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

AWS Machine Learning

JANUARY 28, 2025

As LLMs take on more significant roles in areas like healthcare, education, and decision support, robust evaluation frameworks are vital for building trust and realizing the technologys potential while mitigating risks. This comprehensive data storage makes sure that you can effectively manage and analyze your ML projects.

Management 113

Management Metrics Comparison Telecommunications 113

InMoment XI

OCTOBER 7, 2024

To dive deeper into these advancements, speak with an expert or contact a dedicated account manager. Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.”

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

OCTOBER 19, 2023

They serve as centralized hubs where businesses manage customer interactions. They rely on technology, such as Interactive Voice Response (IVR) systems, to automate responses and categorize customer requests, ensuring that they reach the right destination. They offer greater control over the technology stack and data security.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

AWS Machine Learning

JANUARY 22, 2025

Security teams in highly regulated industries like financial services often employ Privileged Access Management (PAM) systems to secure, manage, and monitor the use of privileged access across their critical IT infrastructure. You will be given two documents to compare.

Analysis 110

Analysis Video Management Financial 110

BlueOcean

NOVEMBER 11, 2024

The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation.

Case Study 177

Case Study Study Contact Center ROI 177

InMoment XI

MAY 31, 2022

With the number of touchpoints a customer has with a brand increasing with the proliferation of technologies and channels, the need to create a consistent experience is critically important.” – McKinsey & Company. ” – Jessica Pfeifer, VP & General Manager, InMoment. Define Customer Segments.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

AWS Machine Learning

SEPTEMBER 5, 2024

For this, we use Amazon Bedrock Prompt Management and Amazon Bedrock Prompt Flows to systematically evaluate prompts for your generative AI applications at scale. Prerequisites For this example, you need the following: An AWS account and a user with an AWS Identity and Access Management (IAM) role authorized to use Amazon Bedrock.

Management 130

Management Effort Score User Experience Examples 130

Experience Investigators by 360Connext

APRIL 14, 2020

Start with what you know you can manage. Start with what you can manage. With the technology and tools today, we can gather a lot of this virtually. Interview front-line employees like contact center agents, account managers, and delivery workers. Technology makes virtual journey mapping easy to do successfully.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Calabrio

SEPTEMBER 26, 2024

Analytics Why Compliance Recording and Quality Management Matter Beyond the Contact Center: The Importance of a Cloud-Based, All-in-One Solution Share Traditionally, compliance recording and quality management were seen as tools for contact centers. However, modern business demands have expanded far beyond this.

Contact Center 130

Contact Center Call Recording Management Healthcare 130

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

Knowledge Base 108

Knowledge Base Management Customer Satisfaction Policies 108

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 129

Chatbots Knowledge Base Innovation Interaction 129

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Among the most important ones are: 1.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

FEBRUARY 20, 2024

However, it’s essential to note that WhisperX lacks full management features and isn’t an enterprise-level product. pyannote.metrics takes these tuples of ground truth diarizations and output diarizations (referred to in the pyannote.metrics documentation as reference and hypothesis ) to calculate the DER.

Technology 127

Technology Video Entertainment Exercises 127

Lumoa

OCTOBER 7, 2021

Digital experiences are the interactions between a user (customer, partner, or employee) and an organization that are only possible because of digital technologies. However, technology on its own doesn’t make something a digital experience. A good rule to remember is that digital experiences do what a physical process cannot.

Feedback 195

Feedback Social Media Omni-Channel Customer Experience 195

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 133

Telecommunications Innovation System Travel 133

AWS Machine Learning

JULY 10, 2024

Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs.

Management 131

Management Chatbots Ecommerce Knowledge Base 131

AWS Machine Learning

JUNE 26, 2024

This is because trades involve different counterparties and there is a high degree of variation among documents containing commercial terms (such as trade date, value date, and counterparties). Artificial intelligence and machine learning (AI/ML) technologies can assist capital market organizations overcome these challenges.

Industry 115

Industry Marketing Analysis Banking 115

Comm100

MAY 19, 2020

Therefore, management can easily discover the problems or needs of their customers and find ways to address and resolve them. If you have many such documents or help articles online, though, customers or users may not be able to find or use them quickly. This is one of the greatest benefits of live chat. Faster Problem Resolutions.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. Engaging Customers Proactively About Financial Management/Advising.

Banking 221

Banking Customer Experience Self Service Financial 221