BlueOcean

NOVEMBER 11, 2024

The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation.

Case Study 177

Case Study Study Contact Center ROI 177

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Innovation 227

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Transforming customer experience in a B2B organization is as much about changing mindsets and behaviours as it is about new processes or technologies.

B2B 339

B2B Customer Journeys How To Effort Score 339

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 97

Knowledge Base Analysis Resources Tools 97

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 129

Government Healthcare Knowledge Base Innovation 129

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 137

Hospitality Examples e-support Data 137

CSM Magazine

NOVEMBER 26, 2024

Thanks to advances in technology, getting a mortgage has never been more streamlined or customer-friendly. Here’s how technology is revolutionizing customer service in the mortgage industry. This technology ensures that customers receive prompt assistance, making the mortgage process feel smoother and more accessible.

Industry 52

Industry Technology Customer Service e-support 52

AWS Machine Learning

APRIL 26, 2024

Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock. With this new capability, you can securely ask questions on single documents, without the overhead of setting up a vector database or ingesting data, making it effortless for businesses to use their enterprise data.

Knowledge Base 126

Knowledge Base Data Conference System 126

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 129

Government Report System Guidelines 129

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 128

Case Study Study Software Communication 128

AWS Machine Learning

AUGUST 14, 2024

While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs. They want to know the status of each document they attempted to crawl and index, as well as the ability to troubleshoot why certain documents were not returned with the expected answers.

Report 121

Report Data Groups Examples 121

AWS Machine Learning

NOVEMBER 7, 2024

Access to car manuals and technical documentation helps the agent provide additional context for curated guidance, enhancing the quality of customer interactions. The workflow includes the following steps: Documents (owner manuals) are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Automotive 128

Automotive Data Knowledge Base Guidelines 128

InMoment XI

MAY 10, 2022

The catch, though, is that technology and data alone can’t actually address any of the factors I laid out in the preceding paragraph. When you boost your experience program with human expertise, you’ll have armed yourself with countless best technology practices. To learn more, click here to read my point of view document.

Consulting 370

Consulting Trends Technology Analysis 370

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 105

Report Guidelines Comparison Analysis 105

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 129

Knowledge Base Chatbots Data Groups 129

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 115

Healthcare Meeting Interaction Knowledge Base 115

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Components deep-dive Office Add-ins Office Add-ins allow extending Office products with custom extensions built on standard web technologies. Here, we use Anthropics Claude 3.5

Automotive 100

Automotive Examples Resources Analytics 100

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 125

Chatbots Healthcare System Connections 125

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 102

Sales Customer Engagement Engagement Knowledge Base 102

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. This transparency helped Verisk identify areas where document restructuring was needed.

Knowledge Base 112

Knowledge Base Insurance Guidelines Innovation 112

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 108

Effort Score Policies Knowledge Base Metrics 108

BlueOcean

MARCH 24, 2025

Its a dynamic document that, like your partnership, requires time and attention. With contact center technologies fast evolving, up-to-date IT infrastructure has become a basic requirement for efficient customer support. Thats where a formal Statement of Work (SOW) comes into play. Pro tip: Set aside a section for tech requirements.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 102

Knowledge Base Management Customer Satisfaction Policies 102

AWS Machine Learning

SEPTEMBER 3, 2024

collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. Adjust the layout plt.tight_layout() # Show the plot plt.show() %matplot plt Every PDF document contains multiple pages to process, and this task can be run in parallel using Spark. latest USER root RUN dnf install python3.11

Policies 115

Policies Resources Data Analytics 115

InMoment XI

FEBRUARY 10, 2022

Companies are investing heavily in artificial intelligence (AI) to save money and time—especially those in industries who have to constantly deal with regulatory compliance documents. This poses an important question: is AI powerful enough so that no employee will ever have to touch a regulatory compliance document again?

Financial 195

Financial Technology Examples Analytics 195

AWS Machine Learning

NOVEMBER 18, 2024

InsuranceDekho uses cutting-edge technology to simplify the insurance purchase process for all users. One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents.

Insurance 107

Insurance Interaction Policies Knowledge Base 107

TechSee

NOVEMBER 4, 2024

In the realm of customer experience (CX), the fusion of visual technologies and artificial intelligence (AI) has given rise to a transformative force: Visual AI. It encompasses a spectrum of technologies that enable computers to analyze and understand images and videos, extracting valuable insights and enabling intelligent decision-making.

Video 109

Video Telecommunications Customer Satisfaction Analysis 109

AWS Machine Learning

MARCH 18, 2025

This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and act on vital medical information. These audio recordings are then converted into text using ASR and audio-to-text translation technologies.

Healthcare 84

Healthcare Analysis Knowledge Base Report 84

AWS Machine Learning

JANUARY 22, 2025

For example, the use of shortcut keys like Ctrl + S to save a document cant be detected from an image of the console. You will carefully watch through the video and document the various tasks, configurations, and processes that you see being performed by the IT Systems Administrator. You will be given two documents to compare.

Analysis 110

Analysis Video Management Financial 110

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

InMoment XI

JANUARY 9, 2024

The evolution of B2B customer experience has been influenced by various factors, including advancements in technology, changes in buyer behavior, and shifts in business practices. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 103

Innovation Knowledge Base Policies Guidelines 103

ShepHyken

FEBRUARY 10, 2025

How can AI enhance customer service while balancing technology and human interaction? Every new technology causes job loss. ” “Your customers can now know more about your company than you do by using AI to scrape your website and documentation. What is the impact of AI on customer service jobs?

Company 87

Company Knowledge Base Interaction Customer Service 87

Interactions

NOVEMBER 22, 2024

At Interactions, we leverage our Adaptive Understanding™ technology to blend AI with human assistance, so you get the best of both worlds. We have the technology, experience, and commitment to transform your business with innovative, human-centered solutions. The Gartner document is available upon request from Interactions.

Interaction 62

Interaction Trends Technology Marketing 62

AWS Machine Learning

DECEMBER 5, 2024

Technical standards, such as ISO/IEC 42001, are significant because they provide a common framework for responsible AI development and deployment, fostering trust and interoperability in an increasingly global and AI-driven technological landscape. The scores are normalized from 0 to 1 for ease of interpretability.

Resources 108

Resources Tools Innovation Metrics 108