Experience Matters

DECEMBER 23, 2019

You can download these reports for free: The ROI of Customer Experience. The XM Institute has published new research that examines the impact that customer experience has on the loyalty of U.S. consumers across 20 industries.

ROI 275

ROI Consumers Loyalty Industry 275

Calabrio

AUGUST 4, 2020

For more information, and to download the app from your app store, visit our Mobile App overview page. Some key benefits featured in the new Calabrio ONE Mobile app include: Easy deployment with standard web-based portal. iOS and Android versions. Mobile-optimized desktop version. Full schedule flexibility. Easy scheduling requests.

Communication 299

Communication Tools Management 299

InMoment XI

NOVEMBER 9, 2021

To learn the next five steps to an award-winning CX transformation, download the full guide here! In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 370

Roadmap Customer Experience Customer Retention Financial 370

NICE inContact

OCTOBER 19, 2021

Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices. Creating a customer-centric contact center can create some significant, disruptive changes for your employees. Leading them to the end state requires a thoughtful and organized approach.

Customer Centricity 241

Customer Centricity eBook Contact Center Technology 241

InMoment XI

AUGUST 8, 2023

Download for free today! To learn more about what makes a great survey and how to combat survey fatigue, we’ve put together a framework in this new paper, Transactional Customer Experience Survey Best Practices.

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

InMoment XI

NOVEMBER 26, 2024

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Thank you Your download will begin shortly. If it doesn’t, click on the download button.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

NICE inContact

NOVEMBER 1, 2021

To get a more macro view of technology investments, download the complimentary ContactBabel report, State of Contact Center Transformation in the New Digital World. Other contact centers are upgrading their technology to keep up with customer and competitive demands. Get started on your digital transformation today!

Contact Center 229

Contact Center Technology Report Customers 229

InMoment XI

FEBRUARY 22, 2022

You have two options: 1) Download a raw extract of the verbatim and read through it month by month, gain an understanding of what customers are saying, then talk to the team about it. Let me give you an example—let’s say you need to understand what customers are saying about your employees each month.

Analytics 370

Analytics Software Tips eBook 370

Customer Bliss

SEPTEMBER 24, 2019

” moment: Click the comic to enlarge; click (Ctrl+click on Mac) and select “Save as…” to download it. . Here’s a comic that summarizes this “Would You Do That To Your Mother?”

Airlines 276

Airlines Video Customers Customer Service 276

Uniphore

DECEMBER 13, 2021

Download The Article. Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

Uniphore

JANUARY 21, 2022

Download our ebook to explore how conversational AI and automation can transform your patient experience and save healthcare members—and your service staff—time and money. Download the Article. This can potentially save healthcare organizations millions in losses and recovery costs. Want to learn about healthcare CX technology?

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

InMoment XI

DECEMBER 5, 2024

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! Thank you Your download will begin shortly. If it doesn’t, click on the download button.

Management 195

Management Social Media Financial ROI 195

GetFeedback

AUGUST 14, 2019

Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. You’ll get custom recommendations based on your score. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score Survey Effort Score 370

NICE inContact

DECEMBER 20, 2021

Download "New Agent Training Tips for Today’s Digital World" for useful information about preparing your agents for your digital transformation. Going digital requires an uplevel in agent skills.

Consumers 208

Consumers Tips Training Customer Experience 208

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

B2C 316

B2C B2B Customer Satisfaction Industry 316

InMoment XI

DECEMBER 6, 2024

Thank you Your download will begin shortly. If it doesn’t, click on the download button. Download Now Exit this form References MyOutDesk. The answer will determine how much support your team receives, the expertise you have access to, where your team will spend their time, and more! Take the quiz now to get started.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

InMoment XI

OCTOBER 4, 2023

Take the first step towards boosting profitability and customer satisfaction by downloading our FREE ‘101-level’ guide today! This is the validation from your customers that you have achieved integrated CX! Building Your Integrated CX Program Ready to transform your business with integrated CX? You can access the guide here.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

Comm100

AUGUST 1, 2022

For the full low-down and success stories from fellow schools, download the cheat sheet below. For more stats like these and a deeper dive into how higher education can increase enrolment this fall, download our Higher Education Cheat Sheet here: Higher Education Cheat Sheet - 4 Proven Strategies to Increase Enrolment.

Chatbots 237

Chatbots Omni-Channel Social Media B2C 237

NICE inContact

NOVEMBER 2, 2021

To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world. For contact centers, this includes getting agents on board by explaining why customer experience matters and providing the technology agents need to be successful.

Customer Experience 209

Customer Experience Contact Center Customers Measurement 209

NICE inContact

DECEMBER 27, 2021

To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World." Training agents to be digitally fluent is a widespread opportunity. This eBook is packed with insights from industry experts that will help you optimize your agents' skills.

Training 200

Training eBook Contact Center How To 200

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. And if you want to see quarterly benchmark updates, just visit their website. . is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 279

Customer Relationship Management NPS CRM Loyalty 279

Lumoa

MAY 19, 2022

Download the full shopping apps report to find out why. Download the 2022 State of the Shopping Apps Report Do you want to learn the true impact of customer reviews and understand the elements that impact client satisfaction levels? Download our State of the Shopping Apps Report for 2022 today.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

InMoment XI

AUGUST 17, 2023

To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Invest in Learning and Development: Offer continuous learning and development opportunities to enhance employees’ skills and knowledge. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, they partnered with Blue Ocean to focus on customer wins and revenue retention.

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

SEPTEMBER 18, 2023

It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. Fill out the form below to download your copy. If you’re still asking about telephony platforms , annual attrition rates , or hot site back-ups , it’s time to overhaul your customer care RFP.

eBook 177

eBook Customer Care Contact Center Technology 177

Experience Investigators by 360Connext

APRIL 23, 2024

Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Is Customer Experience Worth It? Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.

Customer Experience 162

Customer Experience ROI Connections Innovation 162