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Winter 2024 CX Trends: Navigating AI, Society, and Experience Design

InMoment XI

To learn more about how organizations are utilizing AI without losing the human touch, download this guide today! Thank you Your download will begin shortly. If it doesn’t, click on the download button. Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them.

Trends 195
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Do You Need a Customer Experience Manager?

InMoment XI

Download your free guide to see conversational intelligences massive impact on customer acquisition, retention, and growth. Download the free guide to see the massive impact our conversational intelligence solution has on customer acquisition, retention, and growth. If it doesn’t, click on the download button.

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Top 2025 Consumer Trends for CPG: Practical Strategies to THRIVE in 25

C3Centricity

Spotify saw app downloads increase by 200% during the campaign, along with a surge in active users. This initiative doesnt just foster a sense of individualityit encourages users to share their summaries on social media, generating massive organic reach. The result?

Trends 270
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Customer Experience Journey Mapping Strategies to Improve Business Performance

InMoment XI

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Thank you Your download will begin shortly. If it doesn’t, click on the download button.

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The New Digital Landscape for Next-Gen CX

Download today to find stats on customers moving from first gen to next gen digital. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. See how to meet your customers where they're at with a digital-first strategy.

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Credit Union Reputation Management: Why It’s Key for Member Trust and Satisfaction

InMoment XI

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! Thank you Your download will begin shortly. If it doesn’t, click on the download button.

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How Customer Experience Outsourcing Could Benefit Your Business

InMoment XI

Thank you Your download will begin shortly. If it doesn’t, click on the download button. Download Now Exit this form References MyOutDesk. The answer will determine how much support your team receives, the expertise you have access to, where your team will spend their time, and more! Take the quiz now to get started.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

Download the free PDF and get the blueprint you need to lead, not lag. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation. Discover how top brands are cutting handle time by 41%, increasing CSAT by 23%, and saving millions—while improving agent satisfaction.

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The Future of Customer Engagement: How AI is Reshaping Contact Centers

Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.

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The New CX: Your Guide to AI Agents

Download the eBook now and start transforming your customer service with AI Agents for your Business! Addressing Labor Challenges: Understand how AI Agents bridge the gap caused by labor shortages, reduce churn, and manage service requests efficiently. This leads to enhanced agent productivity and overall customer satisfaction.

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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

Download now and start saving! Packed with expert insights and real-world case studies, this guide delivers proven strategies to optimize IT spending, eliminate inefficiencies, and future-proof your operations.

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The Innovator’s Guide to the Digital-first Contact Center

Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities.

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The US Customer Experience Decision-Makers Guide 2022-23

Download today to learn the key steps to improve your customer experience strategy! Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?